Administrative Support: Provide administrative support to the sales team, including order processing, documentation, and data entry.

Salesforce CRM: Maintain accurate customer records in Salesforce CRM, ensuring data integrity and completeness.

Technical Support & Customer Service:

• Provide technical assistance and troubleshooting for customers via phone, email, or online chat.
• Process warranty claims and service requests, coordinating with relevant teams for timely resolution.
• Respond to customer inquiries, resolve issues, and deliver excellent customer service.
• Collect customer feedback to identify areas for product and service improvement.

Order Fulfillment: Coordinate with internal teams (technicians,operations, logistics) to ensure smooth order fulfillment, delivery, ensure timely resolution.

Reporting: Prepare sales reports and presentations for internal and external stakeholders.

Proven 1-2 years of experience in an Administrative or Sales Admin, Services Admin, Customer Service

Proficiency in Salesforce CRM. Microsoft Office Suite, and other relevant software

Proficiency in E-Commerce platform. Ability in English is a plus

Strong communication and administrative skills. Ability to team-work

• Degree: Intermediate
• Age: 22 - 40
• Job type : Permanent
• Working time: Thứ Hai đến sáng Thứ Bảy (8:00 - 12:00; 13:00 - 17:00)
• Training opportunities: Training sản phẩm hằng tuần tại Studio Lý Gia Viên
• Colleagues: Môi trường làm việc chuyên nghiệp, năng động
• Benefit:

  Hưởng 01 ngày phép/tháng
  Nghỉ Lễ, Tết theo quy định Nhà nước

• Holidays:

  Thưởng Performances. Thưởng Lễ/Tết theo chính sách Công ty
  Tham gia đầy đủ BHXH-BHYT-BHTN full lương
  Cấp phát đồng phục, công cụ làm việc
  Du lịch Công ty hằng năm

• Salary: 9 Mil - 10 Mil VND