The International Account Specialist is responsible for providing excellent service to both international and U.S. customers by building strong relationships and facilitating open communication. This role involves coordinating customer orders with various departments to ensure timely delivery and addressing customer inquiries to ensure satisfaction. The specialist must manage multiple tasks efficiently while maintaining composure and accuracy in data entry to support customer retention.
Customer Communication: Professionally engage with customers to manage order statuses, pricing, changes, and shipment details while collaborating with various departments to ensure satisfaction.
Product Inquiries: Answer customer questions regarding product specifications and consult relevant resources for information.
Order Management: Enter and manage customer orders, including cancellations and handling issues related to replacements or discontinued items.
Issue Resolution: Troubleshoot and resolve product-related issues using strong customer service and negotiation skills.
Vendor Coordination: Establish effective communication and working relationships with international vendors and staff.
Invoicing: Initiate invoicing to ensure accurate billing for products and services.
Container Program Communication: Advise customers on container programs and assist with freight rate quotes as needed.
Record Maintenance: Accurately update internal records regarding customer requirements and shipment statuses.
Compliance: Maintain international correspondence in line with U.S. customs regulations.
Data Management: Collect and update key process measures for team efficiency.
SOP Maintenance: Help maintain and improve Standard Operating Procedures for the team with managerial approval.
Process Improvement: Identify areas for improvement and assist in implementing changes.
Regulatory Awareness: Stay informed about importing/exporting regulations and communicate changes to management.
Core Values: Uphold the company's core values in all job functions.
Job Requirement
Bachelor degree in International Business, Business Administration, Import/Export or equivalent experience.
Have 1 year of experience or below.
*Fresh gradudates will be trained. This job provides great opportunity for you to work closely with US colleagues and improve English skills.
Strong understanding of customer service and business support.
Excellent English communication, interpersonal, and organizational skills.
Communication Skills, and interpersonal skills
Time Management, teamwork, and independence
Document Management, and analytical Skills
Confidentiality, and continuous improvement knowledge
Multitasking
Computer Proficiency: Skilled in Microsoft Office (especially Excel) and internet tools.
More Information
Degree:
Bachelor
Age:
23 - 30
Job type : Permanent
Salary:
Competitive
Company Overview
Wanek FurnitureContact person: Phòng Nhân Sự
wanekcareer.comCompany size: 10000 nhân viên
Wanek Furniture Co., LTD. No.11, VSIP II, Street 6, Hoa Phu Ward, Thu Dau Mot City, Binh Duong Province Contact person: HR Department Company size:...Detail
Wanek Furniture Co., LTD.No.11, VSIP II, Street 6, Hoa Phu Ward, Thu Dau Mot City, Binh Duong Province
Contact person: HR Department Company size: 5,000-9,999
Wanek Furniture - an US company is a key company in the supply chain of the largest manufacturer of furniture in the world with a distribution network reaching out to more than 123 companies.
Wanek Furniture was established in Vietnam in 2008, and since then has expanded to 4 locations in Binh Duong Province with more than 9,000 employees.
Wanek Furniture not only offers its employees the opportunity to work in an international and professional working environment, but also offers its employees a long term and stable career path with attractive benefits. With a workforce having a positive attitude and a mindset geared towards success, Wanek Furniture continues to be a preferred employer who engages with its employees and strives for personal development to achieve the impossible.
We strive to provide our employees with a variety of opportunities for career development and advancement through continuous training opportunities both internationally and domestic, collaboration with a global team, and daily networking opportunities with experts within the companies various departments. Joining the Wanek team not only means you have a commitment to excellence, but you have the opportunity to shape your career with us to fulfill your professional goals.
Take the next step in your career as a part of our talented team, committed to exceptional quality and superior delivery.