Administrative Support: Provide administrative support to the sales team, including order processing, documentation, and data entry.
Salesforce CRM: Maintain accurate customer records in Salesforce CRM, ensuring data integrity and completeness.
Technical Support & Customer Service:
- Provide technical assistance and troubleshooting for customers via phone, email, or online chat.
- Process warranty claims and service requests, coordinating with relevant teams for timely resolution.
- Respond to customer inquiries, resolve issues, and deliver excellent customer service.
- Collect customer feedback to identify areas for product and service improvement.
Order Fulfillment: Coordinate with internal teams (technicians,operations, logistics) to ensure smooth order fulfillment, delivery, ensure timely resolution.
Reporting: Prepare sales reports and presentations for internal and external stakeholders.