Manage shipment from booking to arrive at destination
Manage vendors/shipper and carriers
Communicate with all involved parties
Check P&L of shipment
Follow Company applications and policy
Main Duties & Responsibilities
To follow customers SOP and internal SOP
To comply and meet all KPI from customers and company
To follow up shipment as per procedure: advices and feedback to customer and overseas stations shipment status and make respective booking arrangement (pickup, booking with carriers etc.)
To check and verify documents and update company systems
To carry out the approved improvement and changes on procedures and systems made by supervisors.
To support Sales and overseas offices for retaining existing and gaining new customers
To handle incident, pre-claim and feedback to customer’s inquiries, complaints, claims follow up
To verify cost and provide shipment number for incoming invoices from Intercompany and subcontractors/carriers
To handle and ensure billing/costing on time
To follow and complete shipment till arrive destination
To complete all required task from company systems.
To optimize relationship with customers, carriers and subcontractors to deliver excellence service
To carry out daily operations tasks efficiently and work within area guidelines and company’s policies and procedures
To update CW1, EDC, … and other applications
To report and feedback on irregularities, pre-claims, and problems to Supervisors
To carry out approved proposed improvement/changes on procedures and systems
To back up other operation team
To take up additional tasks as assigned
Job Requirement
Skills and Specification
Experience in logistics/ forwarding industry
Knowledge of local and overseas custom and regulations
Basic geography knowledge
Basic accounting and administrative skills
Careful person
Good at Microsoft excel, word
Fluent in English and Vietnamese
BA Foreign Trade. In same or similar position in freight forwarding industry
More Information
Degree:
Bachelor
Age:
Unlimited
Job type : Permanent
Salary:
Competitive
Company Overview
DSV Air & Sea Co., Ltd.Contact person: HR Department
https://www.dsv.com/Company size: 100-499
DSV - Global Transport and Logistcis We provide and manage supply chain solutions for thousands of companies every day – from the small family run...Detail
DSV - Global Transport and Logistcis
We provide and manage supply chain solutions for thousands of companies every day – from the small family run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services.