Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline's principles to arrange suitable space and Manage and fulfill Allotment space.
Tracing flight/shipment information and response to customers; processing and responding to customer claims.
Achieve budget tonnage and budget revenue set per year.
Response quickly and timely on Principle request; perform strictly in line with Principle' guideline.
Always listen and dedicatedly serve customers' needs. Make customers always satisfied with the company's products. After sales service to be in focus.
Always research and deploy applications carefully.
Make payment plan for each item and follow accordingly to meet the deadline; and based on the proposed annual budget list for reasonable spending.
Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
Perform other duties as assigned.
Working at: NTS Building, Noibai Airport, Soc Son, Hanoi City, Vietnam.
Yêu Cầu Công Việc
Qualifications
Minimum of 3 year of booking & CS experience in Aviation/GSA/Air Forwarder.
Having knowledge about Aircraft type/ULD, Air Cargo Basic.
Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic.
Priority for candidates have IATA Certificates.
Good in English.
Strong communication and interpersonal skills.
Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Ability to work independently and as part of a team.
Positive attitude and a willingness to learn.
Benefits
Competitive salary and benefits package.
Opportunity to work in a fast-paced and dynamic environment.
Opportunity for professional growth and development.
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
25 - 35
Hình thức: Nhân viên chính thức
Lương:
Cạnh tranh
Giới thiệu về công ty
Indo Trans LogisticsNgười liên hệ: HR Department
https://www.itlvn.com/
Indo Trans Logistics (ITL) is dedicated to the goal of being the premier regional solutions provider for integrated Logistics, Freight & transports...Chi tiết
Indo Trans Logistics (ITL) is dedicated to the goal of being the premier regional solutions provider for integrated Logistics, Freight & transports management and Aviation Services. By playing an essential role in our clients’ businesses and delivering value added services throughout the supply chain with the highest quality service and the highest integrity, we aimed for complete customer satisfaction at all times. ITL endeavors to stay ahead with a creative solutions and the development of new service products to provide customers with unparalleled, innovative yet cost effective solutions. Our success is attributed by our employees and measured by the enrichment of the quality of life for our people and to fulfill our social and civil responsibilities to the communities we serve.