Prime Minister Nguyen Tan Dung has ordered citizen complaints to be published on Government, ministry and local authority news portals.

The PM issued the command in a dispatch following the national conference on citizen reception, and settling complaints and denunciations on May 2.

He also called on relevant authorities to establish an appropriate and transparent mechanism for receiving citizens and dealing with their complaints and denunciations to minimise mishandling and allow the public to keep track of their cases and requests.

Regarding land repossession, PM Dung ordered the relevant authorities to strictly adhere to approved planning and publicise all pertinent information.

He said the repossession of land for economic zones and urban areas must be transparent and planning, approval, seizure and compensation for land must be in line with the law and made only with public consent.

The PM declared that it is also prohibited to use weapons and mobilise armed forces to coerce eviction.

Local authorities were also asked to handle each of the current 528 prominent complaint cases properly and announce their conclusions publicly via the mass media.

The Government Inspectorate, Ministry of Natural Resources and Environment and relevant agencies are required to co-ordinate with local authorities to hold direct dialogues with evicted residents and reach a consensus on handling complaints appropriately.

According to Government statistics, 70% of citizen complaints are related to land disputes and many of them have remained in deadlock for a long time.

Nhan Dan