return icon

Development of digital government in Vietnam needs new thinking

Vietnam has developed an e-government development strategy towards digital government. 

Although there are many challenges, but with new thinking and a new way of doing, this strategy can be accomplished, according to experts who spoke at a national conference on e-government held on Thursday.

Phát triển Chính phủ số cần tư duy và cách làm mới
Deputy Minister of Information and Communications Nguyen Huy Dung.


According to a United Nations report, Vietnam's e-government development rank increased two places, to 86th out of 193 countries and territories in 2020. However, Vietnam ranked 6th in Southeast Asia.

Experts said that to improve its competitiveness in the region, Vietnam must make more efforts to raise the efficiency of e-Government, and at the same time focus on developing smart cities and e-commerce – the two fields that are expected to make a practical contribution to stabilizing the economic and social situation in the post-Covid-19 period. These were also the major topics of the national conference on e-government.

According to Deputy Minister of Information and Communications Nguyen Huy Dung, in June 2021, the Prime Minister issued the strategy to develop e-government towards the digital government in 2021-2025, with a vision to 2030. This is the first time after 20 years of building e-government that Vietnam has issued a strategic document at the national level in this field. This strategy has become the guiding principle for all actions for the next decade.

“Developing e-government and digital government in Vietnam is, therefore, associated with solving major problems and social pains, thereby serving people and businesses better," Deputy Minister Dung said.

The Ministry of Information and Communications has set the goal of bringing all online public services of eligible ministries, agencies and localities to level 4. This rate is only 45% nationwide. "There is still a long distance between the current figure and the set target," said Mr. Dung.

“However, with the new thinking and way of doing of digital transformation, I believe that this goal is completely feasible if there is drastic participation of ministries, agencies and localities," he said.

He also noted that, along with bringing public services to level 4, breakthrough solutions are needed to improve the efficiency of online public services according to the criteria of maintaining online users and the rate of online document filing at least 30% in 2021. "Only then can online public services really come into life to serve businesses and people," said Deputy Minister Nguyen Huy Dung.

Mr. Andrew Jeffries, Director of Asian Development Bank in Vietnam, said that digital transformation is an important trend in countries around the world as digital technology is a powerful tool for governments. The strategic use of digital technology can facilitate fast and efficient provision of public services, and improve the government’s accountability and openness.

He said that the Covid-19 pandemic has accelerated the transformation in public administration and public services. “Digital technology is no longer an option but an urgent task for the government,” he said.

According to Ngo Hai Phan, Director of the Administrative Procedures Control Department, of the Government Office, the electronic information system has been basically formed in a unified direction from the central to local levels, serving as a basis for supporting and promoting the settlement of administrative procedures in the electronic environment, in which the National Public Service Portal plays a central role.

So far, the National Public Service Portal, which was launched in December 2019, has had over 1 million accounts and provides over 3,100 services.

In the coming time, the electronic one-stop administrative service system at all levels will continue to be improved on the principles of taking users as the center with the support of technology, said Mr. Ngo Hai Phan.

Duy Vu

Vietnam issues first e-government development strategy towards digital government

Vietnam issues first e-government development strategy towards digital government

On June 15, 2021, the Prime Minister issued Decision No. 942/QD-TTg approving the e-government development strategy towards the digital government in the 2021-2025 period, with a vision to 2030.



27 senior Party members disciplined in H1/2022

The Party Central Executive Committee, the Politburo, the Secretariat, and the Central Commission for Inspection disciplined 27 officials managed by the Politburo and the Secretariat in the first six months of 2022, 20 cases up year on year.

Hanoi to inspect fire prevention at all karaoke parlors

Half a month after the karaoke parlor fire in Cau Giay District, the Hanoi People's Committee has asked districts to inspect all karaoke parlors and bars and handle violations.

Vietnam needs extra US$368 billion to achieve net zero emissions

As the energy industry has a crucial role in achieving net zero emissions by 2050, it requires a structural transition toward green growth. Therefore, Vietnam needs assistance from developed countries regarding both financial and technical issues.

Labor Minister proposes harsh punishment for child offenders

Minister of Labor, War Invalids and Social Affairs Dao Ngoc Dung signed an official letter requesting to have harsh punishment for child offenders and strengthening measures to prevent violence against children.

Pu Sam Cap Cave: the hidden charm of Lai Chau

Pu Sam Cap Cave in Pu Sam Cap Commune, Sin Ho District, in the northwestern province of Lai Chau, is known for its wild, beautiful and mysterious beauty.

Hanoi’s three largest parks are seriously degraded

Many public works in the parks of Thu Le, Bach Thao, and Thong Nhat in Hanoi are in disrepair, affecting urban beauty and public experiences.

Why are thousands of public employees taking private-sector jobs?

Many public employees have recently quit their jobs and taken a job in the private sector. This indicates that the public sector is not attractive and that many problems need to be addressed.

Kon Tum Province records 300 earthquakes over a year

The Central Highland province of Kon Tum has recorded more than 300 earthquakes since April 2021, according to the provincial administration.

Highly-infectious BA.2.74 Omicron sub-variant detected in Vietnam

Vietnam has detected a number of new, highly-contagious Omicron sub-variants, including BA.2.74, said the General Department of Preventive Medicine on August 17.

Relaxing visa policy to attract more foreign tourists to Vietnam: insiders

Vietnam’s visa policy should be more open to lure international tourists, insiders have said.

Vietnam Airlines resumes, increases frequency of several flights in September

The national flag carrier Vietnam Airlines will resume flights connecting the central city of Da Nang with Malaysia’s Kuala Lumpur and Thailand’s Bangkok from September 1 and September 15, respectively, the carrier has announced.

Da Lat listed among world’s best places for binge-worthy dating has named Vietnam's Da Lat city among the world's six places for the summer’s binge-worthy dating shows.

Quang Ninh refutes allegations of sea encroachment in Ha Long Bay

The authorities of Quang Ninh province has refuted information that it has allowed a project to conduct sea encroachment and subdivide land plots for sale, which seriously undermined the conservation of the UNESCO-recognised Ha Long Bay.

VN extends time of anti-dumping investigation on tables, chairs from Malaysia, China

The Ministry of Industry and Trade (MoIT) has decided to extend time limit of investigation on applying anti-dumping measures on table and chair products originating from Malaysia and China by six months.

EVFTA and UKVFTA: the same sweet spot

With many similarities, the UK- Vietnam Free Trade Agreement (UKVFTA) could be called a direct copy of the EU- Vietnam Free Trade Agreement (EVFTA).