VietNamNet Bridge – EVN Telecom’s clients say they have not been served well these days, since EVN Telecom prepares to be transferred to Viettel and it needs to get adapted to the “new life.”

EVN Telecom of the Electricity of Vietnam (EVN) has been officially handed over to the military telco Viettel since January 1, 2012, despite the complaint by other mobile networks that the deal violates the Competition Law.

It’s still unclear about if EVN Telecom can revive after it belongs to the Viettel, one of the three most powerful mobile networks in Vietnam. However, it is now clear that EVN Telecom’s clients are suffering because they cannot be served well these days,

The official hand-over day was slated for January 1, 2012, but EVN Telecom’s branches, call centers and technical offices of EVN Telecom Da Nang closed, stopped transactions with clients half a month before. EVN Telecom network subscribers still can use the services, but they do not know who to contact if they want to make complaints about charges, or change service packages.

The head office of EVN Telecom Da Nang, located at No 391 Trung Nu Vuong Street has stopped operation for two weeks. However, there was no explanation about the interruption of operation and no notice about how and when EVN Telecom Da Nang would resume operation. Some people guessed that there has been no notice because Viettel, the network operation that takes EVN Telecom, still does not have anything to inform.

Feeling discontented about the behavior of EVN Telecom, and realizing that the network’s services have become worse, a lot of clients in Hai Chau district tried to contact EVN Telecom in Da Nang to terminate the service contracts. However, they could not find the persons in the right positions to terminate contracts.

Transaction offices, call centers and the leaders of EVN Da Nang in charge of telecom sector management were all closed. A client said on Lao dong newspaper that he found some officers of EVN Telecom, but they said they could not help.

Tran Ngoc Phuc, an officer of EVN Telecom Da Nang’s general agent, said that the database relating to clients’ information has been locked. Technique officers could not access to their accounts in the system to cut the services and terminate the subscription contracts.

Meanwhile, Phuc could not provide any information about where and whom clients should contact to settle their problems.

Some officers just simply said that clients should understand that EVN Telecom is now in a clutter which always occurs in the “transitional period.” Officers of EVN Telecom themselves also still do not know about their fates, because Viettel refuses to take the whole staff of EVN Telecom. Meanwhile, some clients say one should not feel surprised about the way of working of EVN Telecom, especially after EVN, the holding company of EVN Telecom, has announced it will not give Tet bonuses to its staff in 2012.

Prior to that, EVN became the aiming point for the public’s criticism, when EVN continuously complained about losses because it had to sell electricity at the prices below the production costs, but the average salary of its officer is very high at 7.3 million dong. Meanwhile, the average salary of office workers of EVN is about 30 million dong.

The deal of transferring of EVN Telecom to Viettel has topped the list of the most 10 outstanding ICT events in 2011 drawn up by ICT Press Club, which can show the attractiveness of the deal.

In related news, Truong Dinh Anh, General Director of FPT Group, the one which once planned to purchase EVN Telecom, but then gave up the game in the last minute, has affirmed that FPT has fulfilled necessary procedures to claim back the sum of 700 million dong. This was the deposit money paid by FPT when it planned to buy EVN Telecom.

Source: Lao dong