In Vietnam, the most aggressive action of e-commerce floors against counterfeits is blocking accounts of sellers. Tiki commits to compensate 111% of the goods' value to people who bought counterfeit and fake goods.
Representatives of popular e-commerce sites in Vietnam like Shopee, Lazada, and Tiki told VietNamNet that they have staff check goods, images and infringement of keyword filtering systems. However, many sellers have applied tricks to overcome these protective barriers.
Lazada said that in order to solve the root of the problem, it is necessary to have close coordination between e-commerce platforms with partner brands and law enforcement agencies.
"Lazada can provide evidence, but only law enforcement and the government have authority to take measures to permanently prevent the sale of counterfeit goods on e-commerce platforms," a Lazada representative said.
Online shoppers avoid buying low-quality products by choosing reputable stores and official online stores. In addition, e-commerce platforms have guaranteed shops, such as Lazada's LazMall and Shopee’s Shopee Mall, which sell genuine, guaranteed products.
Among major e-commerce sites in Vietnam, Tiki started from the B2C model, or goods sold by Tiki, so the quality control is guaranteed. In theory, counterfeit and fake goods are controlled on the site. However, Tiki has now applied the C2C model, which means it allows third parties to open shops, so the control of counterfeit goods is more difficult. The C2C model is also used by Shopee and Lazada.
E-commerce platforms must have anti-counterfeiting solutions
According to Reputa's Vietnam e-commerce report 2020, the motivation for customers to shop online is their trust in that site (20.5%). This factor is just behind the delivery time (25.9%). At the same time, the main feedback on social networks about major e-commerce floors in Vietnam is also related to the issue of goods quality and fraud.
Therefore, combating counterfeiting is one of the most important issues for the development of e-commerce platforms.
In the US, former President Donald Trump last February signed a decree to prevent the sale of counterfeit goods from abroad to US citizens who shop online on Amazon.com, Walmart.com or other e-commerce websites. The US government asked Amazon, Walmart and other sites to take policies to ensure that the goods they sell are safe and legal. Four months later, Amazon formed an anti-counterfeiting team, including former prosecutors, investigators and analysts.
In March 2020, four members of the US House of Representatives proposed a bill that would require e-commerce companies such as Amazon or eBay to be liable for counterfeit goods sold on their platforms. The Shop Safe Act of 2020 is awaiting approval from the US House of Representatives’ Judiciary Committee.
In Vietnam, the law on violations on e-commerce sites still lags behind the actual situation. The Ministry of Industry and Trade has proposed amending the Government's Decree No. 52/2013/ND-CP on e-commerce.
In particular, the revised decree will strengthen the obligations of the owner of e-commerce floors to control and filter information, and bind their responsibility for transactions conducted on the floor by foreign sellers.
Some reports show that Shopee has left its rivals far behind, and that Tiki is competing equally with Lazada, while Sendo is in the fourth position.