Administrative ATMs: great step forward in reforming the state apparatus

In early March, the People's Committee of District 6 in HCM City put into use the first automatic administrative document receipt and return machine, dubbed administrative ATM, in Vietnam.

After several months, local people have become proficient in using this administrative ATM to submit and receive administrative documents.

ATM hành chính, bước tiến dài trong cải tổ bộ máy nhà nước-1

Mr. Nguyen Kim Tu uses the administrative ATM in District 6. Photo: Thanh Tung

Mr. Nguyen Kim Tu, a resident in Ward 11, District 6, said the machine helps him to apply administrative documents and receive results very quickly. When the ATM was not available, people went to the District People's Committee to draw numbers and wait their turn to submit their documents or receive the results. In many cases, their documents were not sufficient, so it took people a lot of time to prepare documents and go back and forth between their home and the administrative office.

“Now, thanks to this administrative ATM, people can submit administrative documents at any time, even outside of working hours. The machine also provides full instructions on how to prepare documents, so we do not have to visit administrative agencies as many times as before," Tu said.

ATM hành chính, bước tiến dài trong cải tổ bộ máy nhà nước-2

Nguyen Thi Bich Thu uses the administrative ATM in District 6. Photo: Thanh Tung

Ms. Nhu Thi Bich Thu, who had just submitted application and received an appointment to receive documents from the ATM, said that the operation of the machine was surprisingly simple and fast. It took her about 4-5 minutes.

“In the past, I had to submit the application during working time, but now I can submit documents in the morning, noon or evening and receive the results at any time. This is convenient for people," said Thu.

Vice Chairman of District 6 People's Committee Vuong Thanh Lieu said the ATM only offers simple procedures for people, such as submitting application for registration of household business establishment, re-certification of business household registration, re-issuance of construction permits and eight administrative procedures at level three without charge - terminating business households, granting permits to dig sidewalks, granting temporary permits to use sidewalks, and appraising existing house drawings.

ATM hành chính, bước tiến dài trong cải tổ bộ máy nhà nước-3

Vice Chairwoman of District 6 People's Committee Vuong Thanh Lieu. Photo: Thanh Tung

Currently, the number of administrative procedures to be resolved in District 6 is up to 176 procedures of all kinds, and the ATM is unable to deal with all of them. Therefore, District 6 authorities will continue to monitor and handle defects as well as gradually improve this ATM to better serve the people. District 6 will deploy a system of administrative ATMs throughout the whole district after the initial stage of preliminary review and evaluation.

Preparing administrative documents without pen and paper

About 5 km from the place where the administrative ATM of District 6 is located is the People's Committee of District 1, which recently launched an "electronic customer identification" service to support people and businesses to register for paperless administrative procedures.

This model digitizes public administrative services by applying artificial intelligence (AI), with a face identification solution. When registering for online administrative procedures, people take a photo of both sides of their ID card and send it to the system. It will automatically recognize and fill in the available form, with accuracy of up to 99%.

 
ATM hành chính, bước tiến dài trong cải tổ bộ máy nhà nước-4

Mr. Pham Bich Tiu uses the electronic customer identification system at the People's Committee of District 1. Photo: Thanh Tung

After experiencing the service, Mr. Pham Bich Tiu - a resident of District 1 - said it was modern and convenient, helping people save time compared to procedures with paper and pen.

District 1 has received registrations to handle "paperless" administrative procedures in six areas, deployed online public services for 44 administrative procedures at district level and 25 administrative procedures at ward level, and conducted data integration with the data interconnection axis of HCM City.

"Thanks to these improvements, the percentage of people using online public services at levels 3 and 4 has increased dramatically and reached 99.99% in 2020," District 1 Chairman Nguyen Van Dung said.

With this model, District 1 aims to reduce direct interaction between civil servants and people and businesses, while the settlement of procedures will be faster and more accurate.

ATM hành chính, bước tiến dài trong cải tổ bộ máy nhà nước-5

People in District 1 submit documents on the electronic customer identification system. Photo: Thanh Tung

For people using this service, their information will be saved for the next time.

Ms. Vo Thi Trung Trinh, Deputy Director of the HCM City Department of Information and Communications, said the administrative ATM model in District 6 and the electronic customer identification model are both an attempt to change the product supply process, and better serve people and businesses with the support of technology.

The use of these models helps the government have an additional channel to handle administrative procedures between the people and the government, thereby performing public administrative services online, reducing the waiting time of people and businesses, and contributing to increased labor productivity.

Initiatives to deal with administrative procedures of departments and districts will be replicated in other localities.

ATM hành chính, bước tiến dài trong cải tổ bộ máy nhà nước-6

Chairman of the People's Committee of Ho Chi Minh City Nguyen Thanh Phong discussed with the media the city's digital transformation program. Photo: Thanh Tung

“At the district and departmental levels, these models are an alternative form of providing public products and services, better serving people and businesses. But at the city level, promoting digital transformation will replace institutions and policies, and then people and businesses have to campaign for that change," said Ms. Trinh.

Digital transformation for growth goals

With the digital transformation process, Chairman of Ho Chi Minh City People's Committee Nguyen Thanh Phong said that the city has set a target that by 2025 the digital economy will account for 20% - 25% of the city's GRDP.

“The inclusion of the digital transformation program in the documents of the HCM City Party Congress shows the city's strong determination in implementing digital transformation. This is an inevitable trend of the world, and if it is not implemented, we will fall behind," Phong said.

According to Phong, after the Prime Minister approved the National Digital Transformation Program to 2025 with a vision to 2030, Ho Chi Minh City announced its Digital Transformation Program and Integrated Platform and Data Sharing.

ATM hành chính, bước tiến dài trong cải tổ bộ máy nhà nước-7

Thu Duc City, which will pioneer the construction of a smart city, is accelerating the digital transformation of HCM City. Photo: Thanh Tung

"Ho Chi Minh City is the first locality in the country to announce a digital transformation program," Mr. Phong said.

Under this program, by 2030 HCM City will become a smart city with comprehensive innovation in the operation of the digital government apparatus and digital businesses, and have the prosperity and civilization of a digital society.

“Ho Chi Minh City is always aware that, in the context of the Covid-19 pandemic, which has a comprehensive impact on all aspects of socio-economic life, digital transformation is an opportunity to turn risks into opportunities. Therefore, it is required that the city must make more efforts to make the digital transformation program an important factor in realizing the dual goal," said Phong.

“Thu Duc City was recently established on the basis of building a highly interactive creative zone in the Eastern part of HCM City. This is the pioneer model of building a smart city, to promote faster digital transformation and to obtain the goal that digital transformation will contribute 25% of the city's GRDP by 2025," Phong said.

Ho Van

It is time to reform the state administrative apparatus

It is time to reform the state administrative apparatus

Reforming the state administrative apparatus is a national policy which has been noted in resolutions of all eight national congresses of the Communist Party of Vietnam during the 35 years of Doi Moi (reform).

Further administrative reform needed

Further administrative reform needed

Vietnamese people and businesses are still struggling with administrative procedures and are being held back by an unstable business environment.

 
 

Other News

.
Newspapers and social media: cooperation or confrontation?
Newspapers and social media: cooperation or confrontation?
FEATUREicon  07/07/2021 

VietNamNet spoke with Nguyen Ngoc Chu, a respected mathematician, who is a well-known Facebooker whose posts on his page attract at least 1,000 likes each.

Is Vietnam’s Covid-19 treatment Favipiravir drug effective?
Is Vietnam’s Covid-19 treatment Favipiravir drug effective?
FEATUREicon  07/07/2021 

Vietnam has never included any antiviral drugs in its Covid-19 treatment regimen because of unclear and unproved effectiveness of the drugs in clinical trial results.

What’s behind the high GDP growth rate?
What’s behind the high GDP growth rate?
FEATUREicon  07/07/2021 

The high GDP growth rate of 5.64 percent reported for H1, when a number of large cities and provinces were under social distancing, businesses had to close, and people lost their livelihoods, has puzzled many people.

Strengthening tools to protect children in cyberspace
Strengthening tools to protect children in cyberspace
FEATUREicon  05/07/2021 

The strong development of the Internet and social networks has made children become digital citizens early, which brings many benefits in the service of learning, entertainment, and enhanced social interaction.

CPI rises slowly as people run out of money
CPI rises slowly as people run out of money
FEATUREicon  06/07/2021 

The reported CPI only reflects 60-70 percent of the real situation, according to the former Chair of the Hanoi Supermarket Association Vu Vinh Phu.

Minister of Home Affairs: state apparatus is too cumbersome
Minister of Home Affairs: state apparatus is too cumbersome
FEATUREicon  06/07/2021 

Minister of Home Affairs Pham Thi Thanh Tra says that the state apparatus is overly cumbersome with too many levels of hierarchy and an overlapping structure in ministries and ministerial-level agencies.

2022 World Cup qualifier: What is Vietnam striving for?
2022 World Cup qualifier: What is Vietnam striving for?
FEATUREicon  06/07/2021 

The Vietnamese team already knows exactly the opponents in the final qualifying round of the 2022 World Cup. How far does it want to go?

Vietnam railways corporation incurs big losses, thousands of workers take leave
Vietnam railways corporation incurs big losses, thousands of workers take leave
FEATUREicon  06/07/2021 

The Vietnam Railways Corporation (VNR) is experiencing its toughest days in history as many trains have stopped running during Covid-19. Many workers have had to take unpaid leave.

Fighting for $52 billion market, int’l groups flock to Vietnam
Fighting for $52 billion market, int’l groups flock to Vietnam
FEATUREicon  05/07/2021 

Despite the effects of the Covid-19 pandemic, the e-commerce industry still witnessed explosive growth in 2020.

Ministers of Home Affairs explain new circular on certificates for civil servants
Ministers of Home Affairs explain new circular on certificates for civil servants
FEATUREicon  05/07/2021 

The burden of certificates has been compared to “sub-licenses”, “a miserable and expensive journey”, and “buying certificates” by many National Assembly deputies.

Vietnam's Covid-19 vaccine strategy: speeding up vaccinations with 1 million doses per day
Vietnam's Covid-19 vaccine strategy: speeding up vaccinations with 1 million doses per day
FEATUREicon  05/07/2021 

Access to Covid-19 vaccine sources has been difficult due to a scarcity of supply in the world. What solutions will Vietnam need to buy enough Covid-19 vaccines for its people?

Vietnam's Covid-19 vaccine strategy: speeding up vaccinations with 1 million doses per day
Vietnam's Covid-19 vaccine strategy: speeding up vaccinations with 1 million doses per day
FEATUREicon  04/07/2021 

Access to Covid-19 vaccine sources has been difficult due to a scarcity of supply in the world. What solutions will Vietnam need to buy enough Covid-19 vaccines for its people?

'Confessions' of Tinder scammers
'Confessions' of Tinder scammers
FEATUREicon  04/07/2021 

No sooner had the appropriation of billions of Vietnamese dong been discovered than the fraudsters suddenly disclosed their swindles, which were quickly done thanks to the trust and affection they easily gained from the victims.

Vietnam welcomes third FDI wave
Vietnam welcomes third FDI wave
FEATUREicon  04/07/2021 

Vietnam is committed to developing its role in the production value chain through FDI and has been preparing for many years to improve the qualifications of its workers.

Victims of romance scams left desperate
Victims of romance scams left desperate
FEATUREicon  03/07/2021 

With nothing obtained and losses incurred, the victims of the dating app scam have been left in the depths of despair.

Youth prefer freelancing, working from anywhere
Youth prefer freelancing, working from anywhere
FEATUREicon  03/07/2021 

As technology is developing at a lightning speed, more and more young people want to give up their dedicated desks in offices and work from anywhere in the world.

Ben Tre tries to 'make impossible possible' by digitizing
Ben Tre tries to 'make impossible possible' by digitizing
FEATUREicon  06/07/2021 

When talking about how digital transformation should proceed in a poor country, Ben Tre provincial People’s Committee Tran Ngoc Tam had a practical view: transformation will succeed only if people understand it and get benefits from it.

Vietnam makes Covid-19 treatment drug, awaits trial results in other countries
Vietnam makes Covid-19 treatment drug, awaits trial results in other countries
FEATUREicon  02/07/2021 

Scientists need to study and master the technology and start a pilot small production process of a treatment drug for Covid-19 before organizing production on industrial scale, Phan Van Hieu, a respected pharmacist, said.

Betting online is easy
Betting online is easy
FEATUREicon  03/07/2021 

While legal football betting businesses remain "immovable", illegal betting sites have been bustling. Billions of dollars go abroad every year to football bets.

Home-sharing, shared-kitchens boom during pandemic
Home-sharing, shared-kitchens boom during pandemic
FEATUREicon  03/07/2021 

Booking a room on the phone, ordering food from an app and shopping online with smart lockers, people are increasingly using technology, changing the habits of consumers.

 
 
 
Leave your comment on an article

OR QUICK LOGIN