With a rich portfolio of AI-driven solutions and backed by an illustrious track record, FPT Smart Cloud aims to empower businesses, optimize operations, and foster sustainable growth across various sectors, particularly the banking, finance and insurance industries in Indonesia - the largest economy in the Southeast Asia.

The company showed its capabilities and commitment to the finance sector by its participation in the Retail Banking Asia Summit 2023, which served as a platform for industry leaders to discuss the evolving role of data and artificial intelligence (AI) in banking.

At the event, CEO of FPT Smart Cloud Le Hong Viet actively contributed to high-level panel discussions and shared insights on harnessing the power of data and AI to drive innovation in the banking sector with other business leaders from Home Credit Indonesia, CIMB Bank, and OCBC INSP.

With a strategic focus on capturing the Banking, Finance, and Insurance (BFI) sector, FPT Smart Cloud aims to establish itself as a prominent player in the Indonesian AI market.

At the Retail Banking Asia Summit, questions were raised regarding the increasing popularity of new technologies and the challenges and opportunities that AI solution developers like FPT Smart Cloud face in the rapidly evolving AI domain.

Viet highlighted the company's specialization in developing conversational AI platforms that create task-oriented virtual agents for businesses.

“FPT Smart Cloud offers a comprehensive AI ecosystem that includes an AI platform and Cloud Computing services. This broader scope enables us to provide end-to-end AI solutions, from conversational AI and virtual assistant to automated operations and enhanced customer experiences,” he said.

According to Viet, FPT Smart Cloud has solidified its position as the preferred AI partner for over 100 businesses worldwide through its flagship product, FPT.AI, serving millions of end-users in finance, insurance, banking, e-commerce, healthcare, and logistics.

Particularly, FPT.AI's Conversational platform can help clients automate up to 95 percent of customer engagement while significantly increasing customer satisfaction.

“One of our biggest clients in consumer finance successfully serves more than six million customers through virtual assistants, resulting in substantial operational cost savings of up to 60 percent,” he said.

Indonesia, the largest economy in Southeast Asia with a population of over 270 million, is rapidly becoming a hotbed for technological advancements.

With an impressive AI adoption rate of approximately 24.6 percent, the highest among Southeast Asian nations, Indonesia has demonstrated its readiness to embrace cutting-edge technologies. The total contributions of AI applications to Indonesia's GDP from 2020 to 2030 are projected to reach a staggering US$366 billion.

With a promising outlook and a fast-paced digital transformation journey, it comes as no surprise that FPT Smart Cloud has chosen to embark on this exciting venture.

On the product front, the company has developed and refined its natural language processing (NLP) technology for Bahasa Indonesia, covering both text and voice. FPT Smart Cloud's team of experts has collaborated with the Informatics & Business Institute Darmajaya in Indonesia to jointly develop research projects on processing Bahasa Indonesia language.

“With a steadfast presence in Jakarta since 2017, our dedicated team of world-class professionals stands ready to offer unwavering support to clients and potential partners alike,” Viet revealed.

On the flip side, FPT Smart Cloud recognizes the importance of cultural synergy between Vietnam and Indonesia. This cultural affinity lays a solid foundation for FPT Smart Cloud to seamlessly integrate with local businesses, co-create innovative solutions, and forge long-lasting partnerships that drive mutual growth and success.

Viet emphasized: "By leveraging its local team's deep understanding of the Indonesian business landscape, FPT Smart Cloud is well-positioned to provide comprehensive guidance and establish itself as a trusted partner for companies seeking growth and success in Indonesia.”

PV