Government leaders attend a conference reviewing the Government Office’s work in 2019 and implementing the 2020 tasks in Hanoi on Wednesday. — VNA/VNS Photo Thong Nhat

Speaking at a conference reviewing the Government Office’s work in 2019 and implementing the 2020 tasks in Hanoi on Wednesday, Binh said innovation, creativity and pioneering in action were highlights of the office officials in 2019.

However, he also commented that although the institutional construction had improved a lot, there were still action programmes that lagged behind schedule or needed to be adjusted. There were still cases of slow processing of documents or failure to comply with working regulations, he said, adding that the monitoring and grasping the situation and public opinion to proactively advise the proposal for the Government were limited.

In 2020, Binh requested the Government Office perform the task of elaborating the programme and work plan of the Government and the Prime Minister, to regularly monitor, urge, inspect and evaluate the implementation of the work, as well as promptly detect and report on the situation and risks of non-fulfillment.

The Government Office needs to continuously improve the quality of all staff as the think-tanks of the Government and the Prime Minister so that all of them must have the qualifications, competence, good qualities and the spirit of "impartiality and transparency", all for the common goals, Binh said.

“The Government Office must further improve the capacity of analysis and forecasting, closely monitoring the development of the situation and proactively detecting urgent and difficult problems, actively advising and proposing the Government and the Prime Minister to direct timely handling,” Binh said.

He urged the office to listen more to the voices of the people and business community, contribute to create social consensus, continue to closely monitor public information on hot issues, especially the reflection of people and businesses, propose timely handling and responses.

A report at the conference showed that in 2019, the Government Office received nearly 120,000 documents; advising and submitting to the Government leaders nearly 14,000 documents; issued or submitted to the competent authorities for promulgation nearly 26,000 documents.

The Prime Minister’s working groups conducted 18 checks at 24 ministries and agencies, 17 localities.

The office received more than 5,500 complaints and recommendations from the people, including 229 that had been transferred to relevant ministries and agencies. It also received 1,175 complaints and recommendations from enterprises and requested ministries and agencies to handle 936 cases.

In 2019, the Government Office launched three important systems which are the foundation for e-Government including a national document database, a system for meetings and work handling and a public administrative service portal. — VNS

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