VietNamNet Bridge – The Hanoi Party Committee has conducted a sociological survey to assess the satisfaction level of the people for administrative procedures at the five government agencies, including the Natural Resources and Environment Department, Planning and Investment Department, Planning and Architecture Department, Finance Department and Construction Department.




The Hanoi Party Committee has developed nine major programs, which focus on the work of staff, particularly the attitude of public servants to businesses and people in the reception and settlement of administrative procedures.

According to Mr. Pham Thanh Hoc, Deputy Director of the Hanoi Party Committee’s Education and PR Division, in June 2012, the city conducted the first sociological survey with 3,000 questionnaires issued. The respondents are citizens and businesses.

The scope of survey is within 25 districts with 50 communes and towns and seven departments (Department of Planning and Investment, Department of Construction, Department of Natural Resources and Environment, Department of Health, Department of Labor, War Invalids and Social Affairs, Social Insurance Agency and the Hanoi Tax Department).

The survey results showed that the level of satisfaction when dealing with administrative procedures in communes and wards was higher in districts and departments. The satisfied and very satisfied rate reached 53.3 percent; the rest is normal (36.8 percent) and dissatisfied (9.9 percent).

In particular, the reasons for dissatisfaction are: people having to return several times to submit additional papers (57.3%); public servants failing to meet deadline (35.9%); public servants with wrong attitude (24%) and public servants asking for bribes (23.4%).

From the survey results, the Hanoi Steering Committee for Administrative Reform has instructed the city to continue launching sociological surveys in a number of key agencies.

This time, the city decided to investigate in a narrower scope, focusing on a number of agencies such as the Department of Natural Resources and Environment, Department of Planning and Investment, Department of Planning and Architecture, Department of Finance and Department of Construction, which deal with administrative procedures relating to businesses, organizations, and especially the people.

Mr. Pham Thanh Hoc said the purpose of this survey is to collect the evaluation and review of district officials, businesses about the capabilities, attitudes and responsibilities of officials and civil servants at departments in dealing with administrative procedures.

Through the survey, solutions will be proposed to deal with limitations and shortcomings in order to help ensure effective administrative reform in the future.

The survey will release 1,000 questionnaires. It is scheduled to finish in January 2013.

Mr. Hoa emphasized that the sociological survey at five sensitive departments is a very important reference channel. However, it is not enough to assess the entire quality of administrative reform in these agencies.

Compiled by Tran Cham