Thousands of passengers wait for the security check at Tan Son Nhat International Airport in HCM City. (Photo courtesy of nld.com.vn)

Prolonged congestion at security screening areas in the airport has caused delays in flights and frustration among many passengers. Some have missed their flights as they had to queue for hours for security screening.

The Airports Corporation of Vietnam (ACV) and Tan Son Nhat International Airport (TIA) on April 19 said that the operating capacity granted by the Civil Aviation Authority of Vietnam allows up to 1,728 persons per hour at the security gate at Hall A and up to 1,584 persons per hour at Hall B.

However, at peak hours between April 14 and April 19 Hall A had 2,100 to 2,400 passengers per hour, which exceeded the design capacity by 25 to 30 percent.

Many flights using large planes and departing at the same hour between 5:30am and 9:30am have also added to the crowded situation.

In addition, many passengers are taking multiple carry-on bags, prolonging the time needed to scan items.

Adding to the congestion are the further random checks of at least 10 percent of passengers who have already gone through security screening.

This is being done under instruction from the Civil Aviation Authority of Vietnam, which asked for stronger security checks. However, to reduce congestion, TIA has stopped implementing this security check.

As for the centralised take-off and landing in the morning and afternoon causing congestion at the airport, a representative of Vietnam Airlines said the landing turn slots were granted by the Vietnam Aviation Administration.

In fact, the flights of Vietnam Airlines and Pacific Airlines are spread out through the day and the HCM City - Hanoi route has a new flight every 30 minutes.

However, due to local travel demand, which is mostly in the morning and during peak hours, congestion has occurred fairly often during these time frames.

To reduce congestion, especially during the upcoming holidays of April 30 and May 1, ACV and TIA decided to open 100 percent of security scanners and allocated more staff to help customers.

They have also added informative signage to smooth the passenger security scanning process, among other measures.

ACV has told TIA to develop efficient operation plans, including ensuring clearance in security areas between Hall A and Hall B, opening more aircraft doors for domestic flights, and adding more staff to check up on all passengers and ensure that they do not miss their flights.

Another option being considered by the airport is installation of more security scanners in Hall A.

For a long-term solution, ACV is working with authorities to speed up the handover of land that will be used to build the new passenger terminal T3, with a capacity of 20 million passengers per year.

It will also invest in more modern devices to ease congestion in the area.

Meanwhile, to reduce pressure during rush hours, Vietnam Airlines has encouraged passengers to complete their check-in on its website or at automatic check-in machines prior to their flights.

The airline has also allocated staff with mobile devices at Tan Son Nhat in HCM City and Noi Bai airport in Hanoi to help passengers check in more efficiently. The airline has reserved a separate check-in counter for passengers travelling between HCM City and Hanoi.

“These solutions have demonstrated Vietnam Airlines’ effort to reduce the load and avoid congestion at large airports such as Hanoi and HCM City,” a representative said.

He said that passengers who plan to travel on the occasion of April 20 and May 1 should book flights soon and complete booking requirements as much as possible online.

“The filling of medical declarations has also worsened the congestion problem at the airport. This is a mandatory procedure before departure, and passengers should do it at home to save time,” he added./.VNS

Tan Son Nhat Airport asks passengers to arrive early, complete forms online

Tan Son Nhat Airport has been facing severe congestion in the past several days, with the operator attributing the situation to passengers’ lack of awareness in following the airport’s policies and filing the electronic medical declaration form.

Tan Son Nhat airport packed with passengers during weekend

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