VietNamNet Bridge – The ministries of justice, home affairs, information and communication, and government office are drafting a plan to establish a system to receive feedback on public administration services.

Staff at the Taxation Department in Ha Noi’s Nam Tu Liem District work with tax payers. Public administration reform is considered a key task of Viet Nam’s Government to better serve citizens and business. – Photo: VNA/VNS

Deputy Prime Minister Truong Hoa Binh on Wednesday, May 25, asked the ministries and relevant agencies to complete the draft decision that creates the foundation, establishment and operation of the system.

The ministries and agencies must co-operate closely to ensure effective operation of the system, avoid overlapping and wastage, Binh said.

They are also required to clearly regulate the responsibilities and the obligations of the relevant agencies.

The draft is expected to be submitted to the prime minister by the middle of next month.

In 2014, the prime minister had agreed to the initiative to develop an electronic system to receive and process feedback on public administration services.

The move aims to improve the quality of public administration service delivery and create favourable conditions for citizens and businesses through a transparent administration system.

According to a survey conducted in 2014 and in the first six months of 2015 by the Ministry of Home Affairs to calculate the Satisfaction Index of Public Administration Services, people residing in 10 selected Vietnamese provinces and cities are generally satisfied with local public administrative services.

At the ceremony to mark the report’s launch last month, Vietnam Fatherland Front Central Committee Vice President Nguyen Van Pha said State administrative agencies should prioritise the application of information technology in administrative procedures to ensure better access to services for the people.

The government should also tighten supervision of public servants and strictly penalise those who intentionally cause difficulties for people while carrying out administrative services, he said.

He also suggested State administrative agencies review legal documents to cut down unnecessary procedures.

VNS