He made the order while chairing a meeting of the Prime Minister’s task force on administrative procedure reform on Friday morning.

The meeting was heard that each citizen now has many public service accounts issued by ministries and localities, causing a nuisance in personal information management, not to mention users have to remember lots of account IDs and passwords.

VNeID is a mobile phone app developed by the National Population Data Centre of the Ministry of Public Security to replace traditional documents and provide utilities serving digital citizens, digital government and digital society.

VNeID not only brings practical benefits to the people but also plays an important role in State management. It helps reduce waste and errors in using traditional documents, saving costs and time for people and the Government.

Deputy Chairman of Hà Nội People’s Committee Hà Minh Hải said the city’s trial on the issuance of judicial records via VNeID since April 22 has shown positive results.

“Every day about 1,000 people lined up at the one-door administrative units at the city’s Department of Justice. It took them even two to three days to finish the procedure. Since the judicial record issuance was processed online, many people feel relieved for no longer having to visit offices. State agencies can also streamline staff and other resources on the manual process,” he said.

In the insurance sector, since October 2023, over eight million accounts have been activated to log in the VssID app of the Vietnam Social Insurance.

A number of localities have paid social insurance through VNeID accounts, which is especially convenient for those living in remote areas.

According to the Ministry of Public Security, public service portals nationwide have reported over 29.3 million electronic identification accounts.

The number of logins on the Etax application of the General Department of Taxation has reached more than two million.

About VNĐ469 billion has been saved thanks to online public service.

According to the ministry, people need to download the VNeID app on their smartphones. While downloading and using the app, citizens encountering difficulties can contact the nearest local police for instructions on activating their identification account and electronic authentication on the VNeID app.

Deputy PM Quang requested relevant ministries and localities to step up mass and social media communication to make the app using instructions easy to understand and remember.

He directed the Ministry of Information and Communications and network operators to clean mobile subscriber data, ensuring that 100 per cent of SIM cards must be registered with membership information of subcribers, at the same time, improve the technical infrastructure quality.

Localities must invest in infrastructure and learn experience from each other to widely apply the VNeID, he said. — VNS