The Vietnam Fatherland Front (VFF), the Ministry of Home Affairs (MoHA), and the Vietnam Veterans’ Association (VVA) on July 6 signed an agreement on collaboration in measuring satisfaction index of public administration services for 2015.

The index will show levels of individual and organisational satisfaction with six public administrative services.

They include three services provided at the district level – the issuance of citizen identification, land use and house construction licence- and three at communal level – the issuance of marriage certificate, birth certificate and notary.

Under the agreement, the VFF, MoHA and VVA will work together in conducting sociological surveys targeting over 15,000 individuals in 10 localities, who received administrative services in the six areas during 2014 and the first several months of 2015.

Apart from implementing the surveys, the three agencies will summarise and analyse data, making a report and announcing the index, while supervising the whole process to ensure accuracy, objectivity, openness and transparency of the result.

Speaking after the signing ceremony, MoHA Minister Nguyen Thai Binh said he hopes the programme will serve as an information channel for people as well as public administrative agencies, thus contributing to building a public administration of openness, transparency and democracy and giving better services to citizens.

So far, the VFF Central Committee has issued guidelines on requirements, criteria, and collaboration process for the implementation and supervision of the programme.

VNA