The incident occurring on July 19 on the AAG international undersea fiber optic cable route has been fixed. International Internet services resumed on July 31.
Currently, all five undersea cable routes that account for the majority of Internet connection traffic from Vietnam to the world, including APG, SMW3, AAE-1, AAG, IA, are all working normally. Illustrative image
The incident reported at 4 am on July 19 on the S1H segment, the Vietnamese branch from the Vung Tau docking station to the international axis, is the second time the Asia America Gateway (AAG) undersea fiber optic cable was broken this year. This incident interrupted all Internet connection services from Vietnam to the world on the AAG undersea cable line.
According to the plan announced by the cable operator to Internet service providers (ISPs) in Vietnam on July 24, the incident was expected to be fixed within July 27-31. But on July 26, the deadline for repair was set on August 3.
However, in fact, the incident that the AAG route encountered on the morning of July 19 had been repaired since July 26.
An ISP in Vietnam told VietNamNet on August 1 that the incident was completely fixed at 13:20 on July 31.
Currently, all five undersea cable routes that account for the majority of Internet connection traffic from Vietnam to the world, including APG, SMW3, AAE-1, AAG, IA, are all working normally.
“Hanoi, Ho Chi Minh City and many southern provinces are under social distancing, so the demand for using the Internet and social networks is increasing. The resumption of normal operation of AAG will help reduce pressure on ISPs in ensuring the quality of Internet services," said a representative of an ISP.
According to the Vietnam Internet Association (VIA), although the AAG cable often has problems, this is the route with the most reasonable price. In the usage structure of local ISPs, AAG is still an important element.
Officially put into operation in November 2009, AAG cable has a total length of 20,191 km. This cable route directly connects Southeast Asia with the US, passing through 8 countries and territories including Malaysia, Singapore, Thailand, Vietnam, Brunei, Hong Kong (China), the Philippines and the United States (Guam, Hawaii and California). The AAG branch in Vietnam has a length of 314 km, with a landing point in the southern city of Vung Tau.
This year, the AAG cable route encountered a problem for the first time at 5:40 am on June 22 on the S1H branch at a location about 102 km from the Vung Tau docking station. The incident was fixed from July 2 to July 12.
In recent days, Internet users in Vietnam have encountered problems using international services such as downloading content and images on Facebook, sending gmail or watching YouTube.