Overcrowding is a major issue of many medical centres in Vietnam.

The survey was conducted between 2014 and 2015 in Binh Dinh, Thanh Hoa, Phu Tho and Vinh Phuc provinces, and focused on granting land use right certificates and business and construction licences as well as medical care.
 
The most outstanding result of the survey was the overcrowding at medical centres due to soaring demand. The situation is clearly seen at medical centres in the northern province of Vinh Phuc where 32.2% of patients had to share beds, while the rate in the central province of Binh Dinh was 29.3% and Thanh Hoa 13.6%.

Up to 42.5% of asked people were not satisfied with medical staff’s attitude. 

The results of the survey in 11 districts in the central province of Binh Dinh showed that 7.7% of those questioned were satisfied with the system to look up for information and only half were pleased with the fans and air conditioners in receptions at public services.
 
There were discrepancies between the availability of equipment and facilities and the satisfaction of questioned people in the province. Most people also expressed dissatisfaction as the quality of basic facilities such as toilets.
 
While only 41.3% of asked people in the province were provided with clean water at medical stations, up to 78% of them were satisfied with the service.
 
Chu Ngoc Anh, chairman of Phu Tho People’s Committee, said, “This is the first time we’ve actually asked the public what they think of public services. We have found the results greatly useful and we’ll work out plans to improve the quality of our services.”
 
“We need to know the expectations the public have when it comes to public administrative procedures and services and this survey showed how effective these services are and which should be prioritized. This approach is widely used in the Philippines, India, the US and northern Europe,” said Soren Davidsen, a senior specialist from the World Bank.
 
As part of the efforts to improve medical service quality, the Bach Mai, Viet Duc, Cancer, and Paediatrics hospitals signed a joint commitment to improve services, including the attitude of their staff towards patients, but change will take time.