Passengers at the Tan Son Nhat Airport – Photo: VNA

For days, the airport has been dealing with an overflow of passengers as the peak holiday season is approaching, resulting in mass congestion at the security screening area. This has had a heavy impact on the airport’s service quality as well as passengers’ attitudes.

The peak hours of the morning from 5 a.m to 10 a.m have been seeing a 30% increase in the number of passengers compared to the other hours of the day. Among them, many were assigned to board large aircraft such as Airbus A350 or Boeing 787-9.

The airport’s representative explained that after Covid-19 was successfully contained, the travel demand by air began to surge, especially on the weekends. Airlines were asked to appoint extra personnel to ensure that passengers complete the electronic medical declaration form prior to reaching the screening area in addition to implementing measures to relieve congestion as much as possible.

However, despite the airport’s efforts to optimize the screening system, many passengers have still not yet completed their declaration forms upon screening, aggravating the congestion.

To combat this, airlines have encouraged passengers to arrive at the Tan Son Nhat airport two hours prior to the boarding time and complete check-in procedures online via the airlines’ websites, phone apps, automatic check-in kiosks at the airport, etc.

Before boarding, passengers should take the initiative to file the electronic medical declaration form via the website https://tokhaiyte.vn/ and take a screenshot of the QR code after that. Passengers must then present the code to the airline staff stationed at the check-in counters and kiosks before reaching the security checkpoints to receive a confirmation mark for having completed the form.

Airlines have also been encouraged to station extra staff at check-in counters and kiosks to assist and instruct passengers with completing the forms.

Upon arrival at the screening area, passengers should have their identification documents and boarding passes ready, place items such as watches, bracelets, keys, etc. into backpacks and handbags before screening and be mindful of their luggage once they are done to avoid crowding the area.

SGT

E-health declaration compulsory for all airline passengers

All airlines must ensure passengers complete electronic health declarations before boarding flights at all airports nationwide as requested by the Civil Aviation Authority of Vietnam (CAAV).