According to representatives of the Telecommunications Authority, telecom providers started implementing one-way service suspension from 00:00 on June 15 for subscribers who had not completed mandatory identity verification.

The new regulations also require mobile subscribers who transfer their SIM cards to a new device to complete biometric facial authentication to ensure the registered owner is the actual user of the subscription.

VinaPhone announced that from 9 a.m. on June 15 it officially suspended outgoing calls and SMS services for nearly three million subscribers subject to verification requirements under Circular 08/2026/TT-BKHCN who had not completed the necessary procedures.

Affected subscribers can still receive incoming calls and messages, meaning communication is not entirely interrupted during the initial suspension phase.

The carrier stressed that this is only the first step in the subscriber management roadmap established by regulators and that customers still have time to complete verification and restore full service.

Additional deadlines ahead

Under the regulatory timeline, subscribers whose outgoing services have been suspended will have an additional 60 days to complete verification.

If verification is still not completed by the end of that period, the account will be fully suspended, blocking both incoming and outgoing communications.

Five days after a two-way suspension takes effect, subscribers who remain unverified will have their services terminated in accordance with regulations.

Telecom operators noted that services can be restored immediately after successful verification without waiting for subsequent deadlines.

As a result, customers whose accounts have been suspended are encouraged to complete verification as soon as possible to regain full connectivity.

To simplify the process, VinaPhone has introduced several verification options.

Customers can complete verification online through the My VNPT application by logging into their accounts and following the verification instructions.

Citizens who already possess a Level 2 electronic identification account can also verify their information through the VNeID application.

Alternatively, subscribers may visit VinaPhone or VNPT service centres nationwide for direct assistance. Customers are required to bring their citizen identification card or other valid identification documents for information verification.

VinaPhone advised customers who have received verification notices but have not yet completed the process to do so promptly in order to avoid service disruptions.

Questions related to subscriber verification can be directed to the carrier’s customer service hotline or local service centres.

Nationwide mobilisation by telecom operators

A representative of Viettel Telecom said the carrier had launched a nationwide 72-hour intensive campaign ahead of the implementation deadline.

The company expanded mobile support teams across provinces and cities, deploying staff directly to villages and residential areas to assist residents with verification procedures.

Tens of thousands of Viettel employees have remained in the field, working overnight and through weekends to support customers.

For elderly customers or those unable to travel, Viettel offers home assistance free of charge after receiving a request through its customer service hotline.

According to industry estimates, nearly 10 million mobile subscriptions across various telecom networks could be affected by the first phase of outgoing service suspension due to incomplete subscriber verification.

Thai Khang