VietNamNet Bridge – Travel firms complain that cruise tourists don’t have the
opportunities to spend money in Vietnam since there are very few points of sales
serving the special travelers.
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According to Phan Xuan Anh, President of Viet Excursions, which specializes in
receiving cruise tourists arriving at the ports in Vietnam and Cambodia, most of
cruise tourists like buying local products. Since they travel on cruises, they
have the places to keep the bought things for a long time. Unlike the tourists
taking tours with other means of transport, cruise travelers are not afraid to
buy many things.
Therefore, selling goods to cruise tourists could be a big source of income for
the localities with great tourist potentials. However, Anh said cruise tourists
tend to be choosy about the products they buy. Since they can go to different
destinations during the same trips, they can compare the local products at
different destinations in terms of quality, prices and packaging.
Also according to Anh, there are three classes of cruise travelers.
Those who take short term tours on the cruises with the capacity of 1,000
passengers or more are the ones with medium or good income. They like buying
souvenirs and the things with small sizes, durable, packable, which would be
given to friends or relatives as gifts. The souvenirs’ prices should be
reasonable.
Therefore, the valuable fine arts and handicrafts with big sizes and heavy
weights would be refused by the travelers. They would prefer T-shirts, bags,
small handbags, tablecloth or small lacquer products.
The second group includes the tourists booking long term tours (15-20 days)
going on big cruises with high end services. Most of the tourists are middle
aged and they regularly go with family members. The travelers tend to spend
money on high end branded goods. They would be willing to pay for luxurious
clothes, branded handbags and cosmetics.
They can also go directly to luxurious shops to choose fabric and have their
suits tailored. Especially, they would spend money on the paintings made by
famous painters.
These prove to be the travelers who have the highest spending levels at the
destination points. They also choose the best products and use the best services
at luxurious restaurants.
The third group comprises of the old tourists, aged over 65, who travel around
the world during their trips. The travelers don’t like going shopping, while
they would only pick some souvenirs.
Director of a travel firm has also noted that local people cannot grab the
opportunities to sell local specialties to cruise tourists, simply because the
sellers don’t understand the travelers well.
In many cases, local products remain unsalable just because of very odd reasons.
Bee’s honey in the Mekong River Delta, Go Den liquor in Long An, or My Tho loyal
jelly all have high quality, but they cannot be sold well just because of the
unreasonable packaging. The director said that though travelers like the special
products, they cannot bring the products with themselves because the packaging
may cause inconvenience to them.
Anh has noted that the cruise’s crew could be the big buyers if they can find
the things they want. In general, a cruise with 2,000 travelers would be served
by the crew of 1,000 people. They always like buying things for their families
or for reselling. Filipino crews, for example, like lacquer pictures to resell
then they dock at Manila ports.
TBKTSG