return icon Vietnamnet.vn

Tourism industry faces serious labor shortage

Because of low pay, many workers have left the tourism sector.

Two weeks ago, Chu Hong Minh, attending a conference in Hanoi, booked a room at a 5-star hotel at one of the world’s top brands. He left the room in the morning and was astonished when seeing a person in his room. Later, a representative of the hotel came to see him and apologized for the incident, blaming mistakes made by a student still on a probation period.

The story shows the serious shortage of workers in the tourism industry, which has rarely happened in the past. Many travel firms have complained that it is very difficult to recruit new workers, though they are paying 20-30 percent higher.

Nguyen Quyet Thang from the HCM City University of Technology said students now don’t want to study tourism because they find opportunities in the industry are unstable. One of Thang’s acquaintances, who was a famous tour guide, left the industry after two years during the pandemic. He now earns his living as a translator and clothing seller. 

“This is the real situation now. I think that only after several years, when the Covid-19 pandemic is contained, will students come back to study tourism,” Thang said.

According to the Chair of the Vietnam Chamber Management Club Nguyen Quang, hotels are not only facing a labor shortage, but also low quality of personnel. Previously, one needed to satisfy strict requirements to be recruited, but now inexperienced workers are also accepted.

Quang cited a survey conducted by Hotel Job (June 2022), when hotels recovered after the pandemic, up to 48 percent of hotel personnel said they are not satisfied with the income and working regime. At both Vietnamese and foreign owned hotels, the average salaries of workers is just VND5-6 million a month. If counting the VND2-3 million worth of service charge, their total income will be VND7-8 million. 

Meanwhile, the hospitality sector requires very high foreign language skills and professional knowledge. Workers in the sector have to work in a complicated environment and work in shifts. 

Quang said the service quality will determine the attraction of tourists. Resort Six Senses in Ninh Van Bay in Khanh Hoa province still had a high occupancy rate of 65 percent during the pandemic, though the room rate was high (VND10 million/room). But 5-star hotels in Nha Trang could not attract guests though the hotel room rate was just VND1 million.

He said that lowering hotel room rates is not a good solution. Low hotel room rates lead to low revenue, low pay to staff, and workers will not want to work. This is a vicious cycle.

Quoc Khanh

MORE NEWS

MOET reports teacher shortage, urges recruitment of new staff

Minister of Education and Training Nguyen Kim Son has asked provinces and cities to urgently recruit 27,850 teachers for preschools and general schools to solve the teacher shortage.

Many public servants' salaries not commensurate with assets

Believing that the salaries of many state officials are not commensurate with their assets, voters have asked agencies to examine and supervise asset declarations by officials.

New electricity price system proposed

The Ministry of Industry and Trade (MOIT) is collecting opinions about the new draft electricity prices. For daily household use, there would be five instead of six electricity price levels.

Fixes aim to clear up e-commerce tax

With the fast development of digital commerce in the past few years, an adjusted decree from the Ministry of Finance and a new e-commerce tax portal are expected to facilitate better tax management for e-commerce platforms.

Hanoi sidewalks: More meaningful than just space

Nowhere in the world does the sidewalk offer such bustling social spaces as in Hanoi that contribute in part to Hanoi's culture.

Mum's the one for backpacking fun

Hien Vy, a 36-year-old, is well known in local backpacking groups after recently finishing a 700km tour with her 68-year-old mother.

Village boasts 200 years of fish pot making

Thu Sy village in the Red River Delta province of Hung Yen is famous for its traditional trade of fish pot weaving.

Cafe helps with stray cat adoption in HCM City

Alex Ward and Geneva Marcelino are running cafes that work with local animal rescue shelters to help stray dogs and cats find their new homes.

Vietnam paying more attention to circuit production

Since electronic circuits are being applied in many fields from hi-tech agriculture, smart city infrastructure, to national defense, it is predicted that by 2024, the semiconductor industry in Vietnam will have exceeded the value of US$6.16 billion.

Hanoi looks to develop satellite cities

Hanoi is planning to develop satellite urban areas as part of an effort to widen local space and ease pressure from overcrowding in the inner city.

Film director Tran Van Thuy wins Grand Prize of Bui Xuan Phai Awards

Film director Tran Van Thuy won the Grand Prize of the 15th Bui Xuan Phai – For Love of Hanoi Awards during a ceremony held at the headquarters of the Vietnam News Agency (VNA) in Hanoi on October 6.

Vietnam sends 11 workers to WorldSkills Competition 2022

Eleven Vietnamese workers will participate in the WorldSkills Competition 2022 Special Edition which is being held in Europe and East Asia from September 30 to November 28, according to the Directorate of Vocational Education and Training.

VN underlines respect for territorial integrity in response to Ukraine-Russia conflict

Vietnam closely follows the developments surrounding the Ukraine-Russia conflict, spokesperson for the Ministry of Foreign Affairs Le Thi Thu Hang said during a regular press briefing in Hanoi on October 6.

VIETNAM NEWS HEADLINES OCTOBER 6

HCM City to be next destination of Italian Film Festival 2022

2023 AFF Club Championship schedule, structure announced

The 2023 ASEAN Football Federation (AFF) Club Championship will start on September 27 2023, and end on May 15, 2024, the AFF Competition Committee announced at an online meeting on Monday.
back_to_top