These scammers take advantage of customers' trust in Vietnam Airlines and create groups on platforms like Zalo, Viber, and Facebook. They engage with customers, pretending to be Vietnam Airlines' partners, and encourage them to increase interactions on social networks. They may even ask for personal information, bank account details, and OTP codes under the guise of completing tasks and receiving rewards.

It's important to note that Vietnam Airlines does not organise or coordinate programmes that involve paying commissions to individuals to increase the airline's interaction. To protect themselves from such fraudulent activities, Vietnam Airlines advises its passengers to thoroughly research information about contests and events before participating. Additionally, customers should never provide personal information, bank account details, or OTP codes to others.

Passengers should only participate in contests and programmes that are officially organised and announced on Vietnam Airlines' official website https://www.vietnamairlines.com, social media accounts with verified ticks such as Facebook and TikTok of Vietnam Airlines. — VNS