return icon

Vietnam’s network security at high risk

 VietNamNet Bridge – The hacking of the Vietnam Airlines website at the Ha Noi and HCM City airports has signaled Viet Nam’s possible vulnerability to malware attacks.

VietNamNet Bridge – The hacking of the Vietnam Airlines website at the Ha Noi and HCM City airports has signaled Viet Nam’s possible vulnerability to malware attacks.

Viet Nam News spoke to senior director from a cyber security company, an official and a network security expert about the matter.  

Nguyen Hong Phuc, freelance network security expert

What is your opinion of the hacking incident?

The confidential data leaked by the group came from a successful breach of Vietnam Airlines’ client database. The hacker(s) were clearly professional and the attack process must have been going on for a long time, it didn’t just happen for a day or a night.



After this incident, it’s quite possible that similar attacks can be launched at other websites and networks in Viet Nam. It’s essential that network administrators and system operators check their entire systems and enhance security.

I think the government should be responsible for being properly prepared for such network attacks at the national level.

Is lack of financial resource for investment in network security the main reason for such security weakness in Viet Nam?

It’s only part of the problem. Other important factors worth mentioning are the viewpoint and policies by the Government on network security.

I feel like there’s negligence at the Government and State level and an urgent need for proper investment in a national network security and digital infrastructure.

The establishment of a rescue organisation that consists of qualified experts on network security would help deal quickly with incidents in network security. We can’t just rely on one or two companies like we’re currently doing.

What can customers do to protect their private information in the absence of such effective network security?

Customers can do very little to protect against an attack at the level of the one conducted against Vietnam Airlines. But users need to change their passwords frequently, avoid using the same passwords for different websites, and change their credit card information if possible.

Wias Issa, senior director for Asia Pacific at FireEye

In a report released last year, FireEye pointed out that APT30, a group of Chinese hackers, have been hacking websites in Viet Nam and other ASEAN countries over the last 10 years with the aim of stealing political, diplomatic, economic and military information. Can you tell us a bit more about this hacking act?

We uncovered the efforts of a cyber threat group that had been exploiting the networks of governments and businesses in Southeast Asia and India for a decade.

This group, which we call APT 30, targets organizations which hold key political, economic, and military information about the region.

To gain access to these networks, the attack group targeted government officials, diplomats, business people and journalists. They sent personalized spearphishing emails in local languages to compromise these targets.

This allows them to break into the networks of organizations of interest relatively easily. They can then gather intelligence which might provide them with a political or economic advantage.

We still find this group’s malware, despite publicly revealing their activity more than a year ago. APT30 is one of about 600 threat groups that we track.

Can we track down who are the hackers?

Attribution is very difficult when it comes to cyber attacks like these. All indications suggest the Chinese government sponsors the group, but we don’t know a great deal about the individuals behind the effort.  

Are the network security systems of Viet Nam so weak that the hacking activities have been going on for 10 years - and are still going on?

There is a lot of room for some organizations in Viet Nam to improve their defenses. If an organization is using legacy security technologies, like antivirus and firewalls, to protect itself, then it can fall victim to advanced attacks relatively easily. Attackers today can bypass these defenses.

What are your recommendations for stronger security, not only in the aviation sector but also others?

Unfortunately, these sorts of attacks are becoming increasingly routine. Attackers become more sophisticated all the time, and they can bypass traditional cyber security defenses relatively easily. Organisations need to be able to detect and respond to unique attacks which haven’t been seen before. There’s no silver bullet to win this battle. It’s an ongoing effort and it takes a combination of technology, threat intelligence and expertise.

Dinh Viet Son, deputy head of the Civil Aviation Authority of Viet Nam

What were the consequences of the attack on the Vietnam Airlines’s website? How has the system been recovered?

The attack affected more than 100 flights, dozens of which were delayed for up to one hour on July 29.

But the hackers were unable to break into the search and ticket-booking system so flight operations and security systems at the airports still worked normally.

By August 1, VNA’s IT system had completed testing procedures and resumed normal operation. VNA has worked in close collaboration with experts from the Ministry of Public Security and other partners to isolate, take control, recover and restart the attacked programmes, as well as to inspect and review other programmes to ensure the safety and security of the whole system.

What can we do to cope with possible similar attacks?

Vietnam Airlines will work together with the Ministry of Information and Communications, Ministry of Public Security and other partners to strengthen network security.

Besides, these concerned parties will work together to track down the source of the attacks in order to properly prepare for similar attacks.

We have established a steering board to instruct on the recovery of the VNA network security system. Besides, all relevant units are asked to check and enhance their security systems.


According to intelligence reports on the global threat by the US company CrowdStrike, Viet Nam ranked number 1 in the world for the rate of malware infection through portable storage devices (USB, memory sticks or external drives), with 70.83 per cent of PCs infected and 39.95 per cent of users faced with malware from cyberspace.

According to the Department of Cyber Security under the Ministry of Public Security, up to 600 hacker groups attacked Vietnamese e-portals last year, most from abroad.

In the first nine months of 2015, 18,085 Vietnamese websites, including 88 state-run platforms, were infected with malicious software, according to the Viet Nam Computer Emergency Response Team (VNCERT).

Cybercriminals also spread phishing viruses to 5,368 websites, while 7,421 others were defaced during the period.

According to Pricewaterhousecooper’s 2016 report, only 45 per cent of Vietnamese company boards now have a cybersecurity strategy.


related news

Vietnam Airlines called ‘unprofessional’ after network security incident

VN network security at high risk: experts

Network security mandatory for businesses from July



Ngoc Linh ginseng helps Central Highlands locals out of poverty

Growers in the Central Highlands provinces dreamed of escaping poverty when they planted Ngoc Linh ginseng which has made an economic contribution to improving local farmers’ living conditions.

Soc Trang’s Khmer pagoda features giant Buddha statue

With the long-standing bonds of the Kinh, Khmer, and Hoa ethnic groups, Soc Trang boasts a special cultural identity that makes it an outstanding spiritual destination for tourists and Buddhist followers from far and wide.

Smart-homes getting cheaper in Vietnam

In Vietnam, a smart-home installation package costs VND14-25 million.

Vietnamese nationals account largest proportion of Japan’s foreign worker population

Vietnamese nationals account for 25.4% of the total 1.82 million foreign workers who were working in Japan as of the end of October last year, according to the Japanese Ministry of Health, Labour and Welfare (MHLW).

Mekong Delta develops more OCOP products

The Cuu Long (Mekong) Delta’s 12 provinces and the city of Can Tho are developing more products under the country’s “One Commune-One Product” programme.

Major Vietnamese paintings worth millions of dollars at global auctions

2022 represented a successful year for the Vietnamese painting market as three more pieces were auctioned at more than US$1 million each, bringing the total number of valuable paintings to 19. Let’s take a closer look at some of them.

Vietnamese American singer brings Tet Holiday joy to disadvantaged children

In hope to bring the children who lost their parents because of Covid-19 a warm spring holiday, Vietnamese American singer Ha Phuong spent a day to enjoy Tet with them.

How will the economy fare in 2023?

Vietnam’s economy had a prosperous year in 2022 with GDP growth rate of 8.02 percent, a one-decade high.

Female Vietnamese badminton star Thuy Linh placed 50th in world rankings

Vietnamese badminton star Nguyen Thuy Linh has risen to 50th position in the world’s latest singles women rankings, according to the Badminton World Federation (BWF).

Phin Ho ‘shan tuyet’ tea –specialty of Ha Giang

Apart from stilt houses and seemingly endless terraced paddy fields, “shan tuyet” tea, a famous specialty of Phin Ho village, is one of the special things visitors cannot forget once setting foot in Tay Con Linh Mountain in Ha Giang.

Discovering art of making vegetarian dishes in Tay Ninh

Religions and beliefs have made considerable contributions to the culinary culture of Tay Ninh.

Hoi An, HCM City among world's top 25 trending destinations in 2023: TripAdvisor

Germany’s famous travel site has run an article highlighting the world’s top 25 trending destinations for 2023, including Vietnam’s Hoi An ancient city and Ho Chi Minh City, recently voted by readers of TripAdvisor.

Make-in-Vietnam sleeping machine developed by professor

FRENZ Brainband helps users have faster, tighter and deeper sleep. It can also be used for relaxing and enhancing concentration when working.

Paris Agreement: Lessons on independence, self-reliance, int’l solidarity

The signing of the Paris Agreement on ending the war and restoring peace in Vietnam on January 27, 1973, was a resounding victory of Vietnam’s revolutionary diplomacy in the Ho Chi Minh era.

PM: Lunar New Year comes with new energy

Prime Minister Pham Minh Chinh chaired a meeting of permanent Cabinet members in Hanoi on January 27, speaking of new energy of the nation following Tet (Lunar New Year), the biggest festival in Vietnam.