Thousands of customers are complaining about VTVCab suddenly cutting many popular channels including HBO, BBC World, Discovery and Fox Sport starting from April.

Head of VTVCab Bui Huy Nam

Many subscribers expressed confusion after seeing strange channels appearing while other massively popular channels such as HBO and Cartoon Network disappeared last weekend. 

Addressing a press conference on April 2, Bui Huy Nam, head of VTVCab tried to claim the new channels had similar contents to the old channels.  

When being asked why the customers weren't informed about the change, Nam said they did put up notification on their channels and via the media. "The customers might have missed the news," Nam said.

However, VTVCab's notification only announced the appearance of new channels and omitted the fact that many existing channels would be cut.

Nam said, "Most service providers have the same channels and there's hardly any difference. VTVCab wants to make a change and find the best packages for the customers. Moreover, VTVCab also failed to reach agreements over content and prices with some of the partners."

Nam also denied complaints that new channels aren’t as good. He said they had a council to consult and decide on the channels and in the coming time, they would provide subtitles for all programmes.

He went on to say that after the cut, VTVCab received 5,000 calls. Most customers were reassured and said they would continue to use their service to see how it goes. He claimed that not a single client had terminated their contract yet.

"The viewers pay more attention to the content than the name of the channel," he said.

VTVCab is one of the country’s largest paid-TV players in terms of subscribers and service range, broadcasting 200 channels in co-operation with other television service providers.

Dtinews/VietNamNet