VietNamNet Bridge – Only 40% of residents recently surveyed in the country said they are satisfied with public services, according to Deputy Minister of the Interior Nguyen Tien Dinh.

He announced the figure at a seminar on how people feel about public services organized by the ministry and the World Bank (WB) in Hanoi last week.

In a master plan for comprehensive administrative procedure reform for 2011-2020, the Government looks to improve the quality of public services, with the percentage of people pleased with public education and health services rising to over 60% in 2015 and more than 80% in 2020.

The ratio of satisfaction with Government administration agencies would exceed 80% by 2020.

To achieve those goals, the ministry is working on a program called SIPAS to measure the satisfaction of individuals and organizations with public administrative services, Dinh said.

As planned, 30,000 forms will be distributed to collect key information about six public services in 20 cities and provinces. Ministries, agencies and local authorities will join the survey to measure the satisfaction of individuals and organizations.

The survey will be conducted every year with a focus on public services. In the first two years, 2014 and 2015, the ministry plans to collect opinions on public services related to issuance of ID, birth, marriage and land use certificates; housing construction licenses; and legal documents.

Local governments can add some other public and social fields when conducting the survey, if necessary.

In a related development, HCMC has publicized results of a survey conducted between 2012 and 2013 on satisfaction rates of citizens and firms in the city. Most of the surveyed households said they were fairly content with public services.

Issuance of land use certificates and provision of health services got the low satisfaction percentages, 11.9% and 7.5% respectively.

HCMC vice chairman Hua Ngoc Thuan said the results would force public service providers to come up with solutions to improve their performance and speed up a program on administrative reform in the city.

SGT/VNN