As organizations grapple with natural disasters, pandemics, supply chain disruptions, and increasingly sophisticated cyber threats, this certification serves as a shield, affirming the digital infrastructure provider’s recovery and risk management capabilities as one of Vietnam’s leading telecom operators.

In recent years, the world has witnessed repeated large-scale disruptions  -  from pandemics and cyberattacks to telecom infrastructure failures, power outages, and undersea cable breakdowns.

In 2024 alone, intentional Internet shutdowns caused an estimated global economic loss of $7.69 billion.

Within the data center sector, more than 54% of organizations reported major incidents costing over $100,000, and 16% suffered damages exceeding $1 million.

Regardless of how much is invested in technology, even a momentary service outage can paralyze operations.

As natural disasters, epidemics, and cyber threats simultaneously intensify, operational resilience and service continuity have become critical to survival for digital service providers.

CMC Telecom’s achievement of ISO/IEC 22301:2019 certification is clear evidence of a robust risk management framework.

More than a compliance checklist, ISO 22301 provides a comprehensive methodology for identifying risks, assessing impact, developing response plans, securing essential resources, running regular drills, and committing to continuous improvement.

This becomes the foundation for building what the telecom industry defines as “operational resilience.”

According to CMC Telecom, meeting this standard required synchronizing all departments  -  from technical and infrastructure to customer service  -  under a unified Business Continuity Management System (BCMS).

This included building multi-zone redundancy models, deploying 24/7 monitoring systems, establishing incident response protocols in line with service level agreements (SLAs), and continuously updating recovery plans.

The company also conducts simulation drills based on realistic scenarios such as natural disasters, fires, power outages, DDoS attacks, and international cable disruptions to ensure company-wide readiness.

In the digital infrastructure and telecommunications landscape, resilience is not merely a technical metric  -  it is a question of trust.

For businesses operating in finance, e-commerce, logistics, and other high-impact sectors, any service disruption can trigger a cascade of losses.

As a result, ISO/IEC 22301:2019 has become a vital benchmark for evaluating a digital infrastructure provider’s reliability.

CMC Telecom currently operates three internationally certified data centers in Hanoi and Ho Chi Minh City, backed by a large-capacity international telecommunications infrastructure.

Operating under the BCMS framework, the company is equipped to maintain uninterrupted service even under the most complex scenarios.

A company spokesperson noted: “We consider operational safety to be our DNA. The ISO/IEC 22301:2019 certification is the foundation that ensures every customer can trust us with their critical infrastructure.”

Notably, the certification extends beyond core infrastructure and covers CMC Telecom’s full technology service suite  -  from cloud computing and cybersecurity to IT system management.

Each service is designed in accordance with business continuity principles, enabling clients to sustain operations amid unexpected disruptions.

This consistency reflects the company’s philosophy: “Your Digital Safety – Our DNA.”

By securing ISO/IEC 22301:2019 certification, CMC Telecom reaffirms its vision of becoming Vietnam’s leading provider of secure, stable, and trustworthy digital services.

Whether it is enhancing cybersecurity, expanding infrastructure, or building an integrated ecosystem spanning cloud, data centers, and international connectivity, the company places customer assurance at the heart of its strategy.

Looking forward, CMC Telecom plans to continue upgrading its governance systems to meet global standards, accelerate technology adoption, and strengthen its resilience  -  maintaining its role as the trusted digital infrastructure partner for organizations and businesses of all sizes.

PV