Most departments, agencies and grassroots organisations in the central city of Da Nang have applied the ‘one-stop shop’ software system to manage procedures, with 97 per cent of daily in and out documents using the software.

Local residents use the one-stop-shop in Da Nang. 

Deputy Director of the city’s Home Affairs Department, Che Viet Son made the claims at a conference on August 26 on administrative reform and information technology.

Son said 900 digital documents are sent through the software system each day to reduce printing and management costs, as well as speeding up the process.

He said the city also launched its website gopy.danang.gov.vn last year to receive opinions from residents and improve exchange between city leaders and residents.

“At least 600 opinions and complaints were sent by local residents each month on the environment, harassment, pollution, security and poor management among state agencies,” Son said.

Son said 56 local grassroots agencies and departments had used email to receive or send documents in e-transactions, while their websites were regularly updated information and new documents.

Son, however, complained that leadership in some grassroots administrations and departments have yet to make use of archives and records services.

A report on archives and document records services in 2011-15 revealed that 96 per cent of local agencies applied strict controls and management on in-and-out documents in 2015 in comparison to 50 per cent in 2011.

The report also showed that 75 per cent of agencies invested in infrastructure of archives service in 2015, compared to 30 per cent in 2011.

According to deputy director of Information and Technology, Tran Thach, 95 per cent of public servants can now work online.

Thach said IT applications had been applied to various services, including one-stop shops, residential management, public transport and water supervision.

The city launched e-Government in 2015 and plans to make Da Nang a Smart city by 2020.

The city was the first city in VN to offer free wireless internet, with a maximum of 20,000 connections at a time for locals and tourists in major streets in the city, including living quarters, schools and beaches.

The city also introduced a paperless administration office in Lien Chieu district to improve manual procedures.

Da Nang has improved its ranking under the Provincial Governance and Public Administration Performance Index (PAPI). It has gone from the eleventh place out of 63 provinces and cities in 2011 to second place in 2015.

In 2013, the city’s Home Affairs department launched online public evaluations on administrative procedures at 56 communes, precincts and departments throughout the city.

The department also posted detailed personal information on all 2,700 civil servants on the website for those voting on administrative procedure services and staff. 

VNS