The Ho Chi Minh City People's Committee has issued a directive requiring municipal departments, agencies and local authorities at commune, ward and special-zone levels to review and accelerate the implementation of their assigned tasks under the city's 2026 administrative reform plan.

Under the directive, all agencies must complete 100% of the tasks outlined in Official Dispatch No. 8208/UBND-VX dated September 7, 2026, the city's annual administrative reform plan, and measures to improve its Public Administration Reform Index (PAR INDEX) and Satisfaction Index of Public Administration Services (SIPAS).

Departments have also been instructed to accelerate the preparation of documents implementing the Law on Urban Development, pursue the city's double-digit economic growth target and strive to disburse 100% of allocated public investment capital.

At least 80% of applications to be processed entirely online

W-trung tâm hành chính công TPHCM 8.jpg
The HCMC People's Committee aims to have at least 80% of administrative applications processed entirely online. Illustrative photo: Nguyen Hue.

For administrative procedures, the city requires agencies to fully update data on application receipt, processing and online public services on the designated monitoring portal.

Applications approaching their deadlines must be prioritized, while the digitization of records and digital signing of administrative results must be completed consistently to ensure that electronic and paper records match.

Authorities have also been directed to strengthen guidance for residents and businesses on using online public services and making electronic payments through the National Public Service Portal.

The city aims to ensure that at least 80% of administrative applications are processed entirely online, allowing users to complete procedures without having to visit government offices in person.

Departments and local administrations must also conduct self-assessments of their administrative reform performance and survey public and business satisfaction.

Inspections will be strengthened to identify shortcomings and introduce corrective measures promptly.

The HCMC People's Committee has assigned its Office to coordinate with the city's Digital Transformation Center in compiling administrative processing data and submitting a report to the Department of Home Affairs before December 15.

Departments assigned specific reform targets

The directive outlines responsibilities for individual departments and agencies.

The Department of Justice must accelerate the preparation and issuance of documents implementing the Law on Urban Development.

The Department of Science and Technology is responsible for proposing solutions to achieve the target of processing at least 80% of administrative applications entirely online.

The Department of Finance will monitor economic growth and work toward exceeding the government-assigned budget revenue target by at least 4%, while ensuring full disbursement of public investment capital.

The Digital Transformation Center must put the administrative procedure monitoring portal into operation and ensure that 100% of data services on the National Data Exchange Platform (NDXP) are officially deployed.

HCMC Police have been tasked with ensuring that information security documentation is completed for all information systems.

Meanwhile, the Department of Home Affairs will monitor and evaluate the city's PAR INDEX performance, coordinate SIPAS satisfaction surveys and conduct inspections of public service operations, administrative reform, digital transformation and Project 06.

The department is also responsible for preparing the city's administrative reform plan for 2027.

All relevant agencies must submit progress reports on PAR INDEX criteria to the Department of Home Affairs on the 1st and 15th of each month.

Phuoc Sang