On September 18, the ministry sent an emergency document to the Chairman of the Dak Lak People’s Committee, instructing relevant agencies to urgently clarify information reported by the media. According to reports, the hospital's laser lithotripsy machine has been broken since 2023, yet patient records still indicate the procedure was performed.

The Ministry has tasked the provincial Department of Health with inspecting and verifying the information, and has directed the hospital to review procurement procedures, the management and use of medical equipment, and protocols related to lithotripsy. They are also required to examine medical service delivery conditions, the supply of medicines and equipment, and insurance payment processes. The hospital must also clarify reporting and payment procedures related to health insurance claims and determine the responsibility of individuals and departments involved, should violations be found. Full cooperation with law enforcement agencies is also mandated.

The Dak Lak Social Security Office has been asked to audit the hospital’s insurance contract and compliance since 2023, specifically verifying treatment records, payments, and reimbursements. If improper claims were made, recovery of misused insurance funds must be considered. Any violations by individuals or teams must be clarified and appropriately addressed.

The directive also calls for a comprehensive review of all healthcare facilities in the province, including their procurement, supply, and management of medical devices and pharmaceuticals, as well as any high-risk clinical activities that could affect patient safety. The Ministry emphasized the importance of proper insurance oversight and called for strong corrective measures to ensure all regulations are followed.

Violations, if found, must be strictly dealt with according to the law, the ministry said. Authorities are urged to ensure healthcare facilities meet all required standards to provide safe and effective treatment for the public.

Back in July 2025, the Dak Lak Department of Health and Tay Nguyen Regional General Hospital conducted a joint inspection that uncovered irregularities in the hospital’s Department of Urology. A full internal investigation followed.

The results confirmed that 255 patients had not actually undergone laser lithotripsy as recorded, since the machine had been inoperable. However, doctors had still reported the procedures for insurance reimbursement.

The case has been handed over to the Dak Lak Provincial Police for a full criminal investigation to identify those responsible.

Hai Duong