At the request of the head of the National Committee on Digital Transformation, Viettel was chosen by MIC to develop the Vietnamese LLM in Vietnamese and a virtual assistant model for civil servants.

The research will be carried out in 2023. The unit to be selected will arrange its workforce and resources for research and testing in accordance with current regulations.

The goal of the research and experiments is to create a virtual assistant (basic version) for civil servants and apply the virtual assistant version for MIC.

MIC also hopes a shared database in Vietnamese language with high quality and large coverage for training will communicate fluently for the LLM in the Vietnamese language.

After the research and testing, the virtual assistant platform for civil servants needs to satisfy basic requirements, such as use on websites and mobile phones, supporting transactions in voice in Vietnamese language, integrated into websites, Zalo OA, and other popular OTT app channels in Vietnam.

Virtual assistants need to be able to allow personalized data on the platform without the intervention of technical officers.

The virtual assistant platforms for cadres and civil servants are also required to have training data connections with the government’s big data portals, including the administrative document data portal, public procurement data portal, and citizen data portal. 

At the same time, the virtual assistant needs to have training data connections with search machines of domestic enterprises in order to provide information from the internet (with censorship).

As for the kits of tools preparing data to train virtual assistants, the requirement is the entry of document materials for practice. The assistant needs to convert images/scanned files into text files, interpret recorded audio files into content files in Vietnamese language, and use media files for practicing and training. If necessary, it needs to automatically take the data from the kits of tools popular in Vietnam.

To implement the research and develop the Vietnamese LLM and virtual assistant model for civil servants, a taskforce will be established and be put under the instruction of the Minister of Information and Communications.

With the strong development of AI technology, in the near future, every Vietnamese person will have one virtual assistant in finance, consumer, education and other fields, according to Nguyen An Nguyen, CEO of Trusting Social. 

He said in the future virtual assistants will be the major transaction method in the economy.

Trong Dat