Convenience store chains are on their way to conquer fast-growing ASEAN markets, but they get little love in Indonesia, the region’s largest market.

VIR learned about this during her recent trip to Jakarta and found out whether the same can happen in Vietnam.

Domestic winners

When strolling along the busy streets in Jakarta, visitors cannot help but notice a strange situation: global convenience store brands are virtually absent. Familiar names like 7-Eleven are nowhere to be found in Indonesia’s bustling capital.

This is particularly interesting when we compare Jakarta to other cities in Southeast Asia like Bangkok, Kuala Lumpur or Singapore, where convenience stores are ubiquitous.

So what is happening in Jakarta? After a quick look, it becomes clear that the locals here shop at domestic minimarts like Indomaret or Alfamart instead of frequenting convenience stores run by global brands.

The minimarts here, littered across the city, tend to be bigger and offer more products than typical convenience stores. It is estimated that Indomaret has almost 14,000 outlets across Indonesia, while Alfamart runs another 11,000 shops. Together, these two chains take up 90 per cent of the market share in modern trade in Indonesia, Euromonitor noted.

Contrary to the flourishing local players, 7-Eleven was a story of woes. The global convenience store giant closed down its last store in Jakarta in June last year, merely eight years after it debuted in the ASEAN’s largest market.

Other globally recognisable names are also trailing far behind—for example, Japan’s FamilyMart only has 80 outlets in Indonesia, six years after setting foot in the country.

Not for the general public

What has hampered the success of global convenience store brands in Indonesia, while the concept works so well in other ASEAN markets?

For starters, many Indonesians believe that these stores are overpriced and only suitable for young urbanites, who loiter there for free Wi-Fi and air-conditioning. Most of the time these customers do not spend a lot and seldom go to these stores on a daily basis, making repeat purchases a big problem for global chains.

“I believe 7-Eleven only attracts teenagers who spend the whole day there to buy Slurpees, hang out with each other, and enjoy free Internet,” said Ratna Nurmalita, a 24-year-old reporter living in Bogor, a city 60 kilometres south of Jakarta.

Nurmalita told VIR that for daily necessities, she goes to mini-marts like Alfamart or Indomaret instead.

Most global convenience stores have limited presence in downtown Jakarta, undermining their relevance to the daily lives of most locals. Moreover, some Indomaret stores have set up sit-in areas for ready-to-eat meals, imitating the concept of global convenience stores.

In a research note, Olly Prayudi, director of Fitch Ratings Indonesia, said that 7-Eleven failed to differentiate itself against fast-food restaurants, which also have cheap food, free Wi-Fi, and air-conditioning. There is also competition from traditional food stalls, which remain popular among Indonesian consumers.

"7-Eleven’s risk profile is significantly different from that of other mini markets and convenience stores, such as Alfamart and Indomaret, which put greater emphasis on groceries and have a bigger network across the country," Prayudi wrote.

How about Vietnam?

With this in mind, it can be interesting to see whether the same situation could happen in Vietnam. For now, convenience stores are all the rage in Ho Chi Minh City, where young locals frequent the air-conditioned stores in hordes to study, chat, and have a quick meal.

It seems that the market share battle between foreign and domestic stores in Vietnam can be more fragmented than Indonesia. Dominant overseas players in Vietnam include America's Circle K, Japan’s FamilyMart and 7-Eleven, and Thailand’s B-Mart. On the domestic side, the VinMart+ system is gaining popularity thanks to their mini-mart format. Other players are Ministop, GS25, and Shop-and-Go.

The Institute of Grocery Distribution (IGD) noted that Vietnam is the fastest-growing convenience store market in Asia. The compound annual growth rate of Vietnam’s convenience stores is at 37 per cent, while the figure for Indonesia is only 16 per cent.

In Vietnam, FamilyMart already runs 100 stores and plans to have 800 by 2020, while its competitor 7-Eleven plans to open 100 stores within the next three years.

200 new supermarkets and 4,000 convenience stores are the goals of VinMart and Vinmart+ for 2020.

With so many players, it can be hard for anyone to snatch the biggest share of the pie.

When asked about 7-Eleven Vietnam’s strategy and whether it can learn from Indonesia, CEO Tu Vu said he believed the key is responding to what customers need.

“I cannot comment on other markets, but for Vietnam, consumer needs change very fast and it is our responsibility to respond to those changes and offer what consumers look for,” said Vu.

VIR