The Ministry of Transport has revised regulations on flight delays and cancellations, requesting airlines to provide better care for their passengers in these cases.

Passengers at Noi Bai International Airport.

According to the new regulations, if a flight is delayed for 15 minutes or more, airlines have to report the delay to their passengers, explaining clearly the reasons for this as well as informing them of the planned departure time, replacement flight schedule or the plan to serve them during the waiting time. Airlines have to apologise the passengers for the problem.

When passengers have their seats confirmed but face the flight delay of two hours, airlines have to serve them drinks. For the delay of from three to five hours, passengers will be provided with meals.

Flights delayed from 7 pm to 10 pm will require airlines to arrange accommodation for their passengers to take a rest. In cases of the delays between 10 pm and 7 am the next morning, rooms need to be arranged for passengers to sleep or replacement measures provided based on passenger agreement.

Airports have to update information on delayed or cancelled flights on their network right after receiving the reports from airlines.

These regulations will take effect from November 1. 

dtinews