By mid-2025, over 83.5 million people had registered for a VNeID account, with around 60 million reaching level 2 - the highest level of verification required for online public service transactions.

As of September 2025, VNeID had processed over 2.1 billion electronic transactions, serving as the primary login gateway for major platforms: nearly 30 million logins to the National Public Service Portal, 11 million for Vietnam Social Security’s VssID app, and over 2 million for the General Department of Taxation’s eTax system. These figures not only reflect VNeID’s widespread adoption but also the growing public trust in the platform.

From healthcare to transportation, VNeID is transforming public life

In Ho Chi Minh City, since mid-2024, more than 70% of temporary residence and absence declarations in Binh Thanh and Go Vap districts have been submitted entirely via VNeID. Digitization has reduced processing times to under 24 hours, easing the workload for local police and sparing citizens the inconvenience of physical paperwork.

In healthcare, Hanoi pioneered the use of digital health insurance cards via VNeID. At Saint Paul Hospital, nearly 30% of outpatients used VNeID in the first two weeks of implementation, cutting reception time by 20–25% through automatic data verification and duplicate prevention.

In the corporate sector, major banks and telecoms have integrated VNeID into their recruitment and onboarding processes. New hires can simply scan their digital ID to autofill forms and sign contracts digitally, reducing the time from 30 minutes to just 5 and minimizing manual input errors.

These examples highlight how VNeID is evolving from a digital tool into essential infrastructure that links citizens to public services - health, education, welfare, land administration, traffic, disaster relief, and urban management.

VNeID is also changing daily life at airports, where passengers can check in using facial recognition without physical documents. Citizens can now register vehicles without marital status verification, receive pensions and subsidies, and pay tuition fees - all through the app.

Under the government’s “Project 06” on digital ID development, VNeID is pivotal in advancing cashless payments in public services. All 63 provinces now distribute social welfare through bank accounts. Over 2.5 million beneficiaries receive a total of more than 24 trillion VND (approximately 1 billion USD) via this method, saving around 51 billion VND (about 2.1 million USD) in travel expenses.

Notably, 78% of retirees and social insurance recipients now receive payments via bank transfer - a major milestone in digitalizing welfare disbursement.

In education and healthcare, VNeID and the National Public Service Portal support payments for tuition, admission fees, and hospital bills via QR codes, e-wallets, or bank accounts. All medical facilities now offer cashless payment, and schools are guided by the Ministry of Education and Training to implement online connections for transparent, efficient fee management.

New land services and local data drives

Since September 2025, VNeID has added a new “online land certificate submission” feature. Citizens can upload scans of land-use certificates for official review as part of the national 90-day data cleansing campaign. A level 2 digital ID account is sufficient to submit and verify the information, helping to synchronize Vietnam’s 49.7 million land plots with the National Population Database while reducing errors and duplicate records.

On November 10, Hanoi Police launched a 60-day campaign to digitize nearly 8 million vehicle registrations and driver’s licenses, syncing them with VNeID and the iHanoi app. Hanoi is leading in IT application for data collection and cross-checking, cutting manual workloads, reducing costs, and improving accuracy and transparency.

Bringing public services closer to citizens

A highlight of VNeID’s 2025 development is the integration of an “AI-powered commune-level governance handbook,” developed by the Administrative Management Police Department (C06) under the Ministry of Public Security. This feature helps users search for administrative procedures, contact government agencies, and access services anytime, anywhere - without needing to visit local offices.

VNeID now includes 43 electronic utilities that replace traditional documents: 18.7 million digital driver’s licenses, 7 million vehicle registrations, 25 million digital health insurance cards, over 1 million marriage status certificates, 582,000 criminal background checks, 635,000 linked bank accounts, and 68,000 e-wallets.

The AI-integrated handbook can answer user questions about procedures, agency addresses, document requirements, and administrative hierarchies. So far, it has recorded 67,823 interactions, offering practical value to citizens, businesses, and public agencies alike.

The virtual assistant will continue to expand, offering consultations, file tracking, complaints handling, and legal information, including direct contact with local police officers, commune leaders, and secretaries - helping citizens engage, report crimes, and save time.

This marks a significant step in digitizing public administration, embedding artificial intelligence into the national ID system and shaping Vietnam’s first citizen-focused virtual assistant.

In some areas, citizens have used VNeID to provide feedback on draft documents for the upcoming 14th National Party Congress. This represents a milestone in modernizing participatory democracy, allowing people to share their views anytime, anywhere, while ensuring safety, transparency, and privacy. It’s also an essential step in digitalizing public communication and civic engagement in the Fourth Industrial Revolution.

VNeID becomes Vietnam’s digital shield against online scams

With rising cases of online scams - including impersonation, data theft, and fake bank accounts - there is growing urgency to implement secure verification systems. VNeID is emerging as a crucial “digital shield” that empowers citizens to protect themselves from increasingly sophisticated fraud.

Scammers often pose as government agencies or steal personal data to commit theft. VNeID counters this with a multi-layered verification system: biometric face recognition, OTP codes, trusted devices, and direct connections to the National Population Database.

This makes identity theft virtually impossible.

Many banks, e-wallets, and government services now require level 2 VNeID integration, significantly reducing fake accounts used for money laundering or scams.

Previously, people were vulnerable to phishing links posing as official sites. With public services consolidated on VNeID - the government’s sole verified digital channel - users are urged not to click on any external links. As a result, localities with strong VNeID promotion have seen sharp drops in phishing-related fraud.

VNeID is also helping standardize residency, vehicle, and financial data. As real identities are verified, spam SIM cards, fake bank accounts, and fraudulent aid recipients are gradually eliminated - key enablers of cybercrime.

From digital key to national digital ecosystem

Experts compare VNeID to global digital ID systems like Singapore’s SingPass or India’s Aadhaar. Singaporeans use SingPass to access over 400 public and private services, while Aadhaar supports over a billion Indian citizens. VNeID is on a similar path, becoming Vietnam’s central platform for national digital transformation.

Analysts point to three pillars of VNeID’s success: accurate and synchronized population data, consistent government policies, and a user-centric approach.

Thanks to this synergy, VNeID not only enhances convenience and transparency but also saves the state hundreds of billions of dong annually. It has helped reduce paperwork, streamline processes, and save nearly 500 billion VND (around 20 million USD) in operational costs, while significantly cutting citizens’ processing time.

Looking forward: One citizen, one ID, one digital journey

What began as a health declaration app during the pandemic has become the country’s digital gateway. With more than 43 utilities, hundreds of millions of transactions, and millions of digital documents, VNeID reflects Vietnam’s steady progress toward a digital society and digital citizenship.

More than a management tool, VNeID is shaping a comprehensive digital ecosystem - where citizens are served faster, more transparently, and more securely. From residence declarations, tax filing, vehicle registration, and welfare to policy feedback - everything can now be done with a single touch.

With VNeID, Vietnam is approaching the goal of “one citizen – one ID – one digital journey,” where technology is not just for governance, but a key to a more inclusive, efficient, and trustworthy digital society.

Thai Khang