Increasingly high workload and limited workforce is a problem for the judicial system. Officers in the sectors, from central to local agencies, are having to deal with a big volume of dossiers daily. 

Nguyen Thi from the Lam Dong Department of Justice said officers have to handle more than 1,000 dossiers requesting criminal records each month, and 10,000 each year.

The administrative justice division only has five staff, but it has to manage up to seven fields, including justice, civil status, nationality and authentication.

Thi noted that there is an abuse of criminal records, which leads to the huge workload for judicial officers. 

Difficulties not only come from a huge workload, but also from the complexity of judicial documents. Judicial records comprise hundreds or thousands of pages, which require meticulousness and care in the data entry process.

Previously, it took 15 minutes on average to enter data about judgments in a lawsuit. Officers had to enter details from paper documents into the computing system. The work required high level of concentration as many mistakes might be made. 

The overload became more serious at the end of the year or recruitment season, which caused people to wait longer to get criminal records.

In such conditions, the judiciary has found a way out by applying digital solutions, especially ‘khac nhap khac xuat’, a Vietnam-made software product which automate the process of managing, operating and exploiting judicial database.

Nguyen Tien Phuc, CEO of BDA Technical JSC, said, with the application of AI (artificial intelligence) to automate the data entering process, the solution can analyze and extract information from scanned documents.

Instead of entering data manually, judicial officers now scan print documents and put them into the electronic environment. AI will automatically analyze the documents and enter information into the system.

The software reduces the time needed to fulfill one dossier from 15 minutes to 5 seconds. With the capacity of handling 100,000 document pages a day, the software can undertake the workload of hundreds of workers.

Phuc said the AI, developed by the Vietnamese staff, can extract information from documents in Vietnamese language.

“Our software has outstanding advantages in processing unstructured language and documents, which foreign products don’t have,” he said.

According to Thi, since early 2024, after the software was put into use, one-third of the workload of the Lam Dong Department of Justice has been cut. 

“We need digitized solutions, especially ones developed by domestic firms,” Thi said.

Trong Dat