VietNamNet Bridge - ELINKGATE’s new technology is a comprehensive solution that serves as a platform for IT support services for both personal and institutional computer users.

Nguyen Van Hung, Vice Rector of College of Radio and Television II, praised ELINKGATE’s technology solution, which allows control of computers from a distance. 

Hung said one of the biggest problem for IT supporters lies in communication with terminal users. Most individual users don’t have deep knowledge about IT, therefore, IT supporters find it difficult to help them fix computer problems from a distance. 

Despite the explanations which last hours, IT supporters and terminal users cannot understand each other.

The solution introduced by ELINKGATE brings convenience to both IT supporters and clients. 

There are many remote computer access software products available in the market, including Team Viewer and LogMeIn. However, as the software all run on operating systems, they cannot fix the errors of the operating systems or other systems. 

Nguyen Van Hoang and his co-worker at ELINKGATE have developed a remote-control technology which allows access to computers and hi-tech devices, and makes interventions to fix problems in the devices.

The outstanding feature of the solution introduced by Hoang is that it can be applied in all cases, even if there is no operating system.

With the technology, terminal users can easily communicate with IT supporters who can fix errors from a distance. As such, users can receive support 24/7.

When computers meet troubles, users just need to connect USB ELINK device with their computers to receive support. Even farmers and housewives who don’t have deep understanding about technology can also use this method.

IT supporters will make operations to fix errors from a distance while there is no need to install connection software. ELINK solution also works if computers don’t have operating systems and run under BIOS mode.

Users can choose specific files and folders to remain inaccessible during the support process.

The solution allows supporters to install operating systems and fix commonly seen errors with just one mouse click. They don’t have to keep watch over computers for and do step by step make operations.

ELINK not only helps provide IT supporting services, but also can serve as a platform for ecosystems in other fields. A person in a remote area can connect leading experts to receive advice on healthcare. 

Adults can make friends, and communicate and update information without their children’s support.

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