On July 4, the MIC held its June state management briefing in Hanoi. According to a report by the MIC Office, in the first half of 2024, the total revenue of the information and communications sector was estimated at 2,030,729 billion VND, with profits estimated at 143,501 billion VND. The sector's contribution to GDP was estimated at 467,048 billion VND, a 19.5% increase compared to the same period last year.

One of the key tasks for the MIC in 2024 is building a knowledge system and developing narrow-scope virtual assistants to support officials and civil servants. At the briefing, Minister Nguyen Manh Hung dedicated significant time to test the capabilities of virtual assistants developed by the ministry in collaboration with technology enterprises.

Minister Nguyen Manh Hung emphasized that virtual assistants will fundamentally change the knowledge system of the state civil service, altering the entire workflow of organizations and bringing intelligence to the Vietnamese civil service system.

"Successful digital transformation depends on leadership. The most important digital transformation software is user experience. Leaders must use digital transformation products for daily operations; only then will the software improve," Minister Nguyen Manh Hung pointed out.

With this mindset, the minister and deputy ministers will use work management software to oversee, prompt, and monitor progress. Similarly, department heads must use virtual assistants daily, treating them as the first point of contact for work management.

At the briefing, the minister reminded relevant agencies to focus on handling routine tasks efficiently, dedicating at least 95% of their time, effort, and intellect to these tasks.

Regarding specific actions, the minister advised the Postal Department to pilot measuring and publicly reporting service quality of enterprises quarterly to stimulate postal sector development. It should also issue reminders to postal enterprises and share experiences in recovering and responding to cyberattacks.

In the telecommunications sector, the minister reiterated the importance of measuring and publicly reporting service quality. Accurate results require multiple data sources; only with correct measurements can telecommunication service quality be improved.

Starting in September, telecommunications operators will begin phasing out 2G networks. The minister instructed the Telecommunications Authority to hold regular meetings with businesses and plan to reduce the number of 2G devices to a minimum before the network shutdown. *

In the field of information security, the philosophy to counter cyberattacks is to enhance rapid recovery capabilities, implement two-factor authentication, and reduce the number of computers with direct system access. The Information Security Agency needs to plan to inspect the implementation of the MIC's reminders on cybersecurity.

The Department of IT and Communication Industry is tasked with finalizing the National Strategy for Semiconductor Industry Development and drafting the Digital Technology Industry Law.

The Digital Economy and Society Department is required to soon issue guidelines to promote the digital economy across sectors and localities. One of the important tasks assigned to the National Digital Transformation Department is to organize a conference to announce successful models of provincial-level online public services.

PV