The time spent by members of the public at administrative agencies will be shortened to 30 minutes by 2022 under the one-stop-shop mechanism.

The Prime Minister has asked ministries, state agencies and provinces to focus their resources on increasing the rate of online public services to levels 3 and 4, and integrate their public services on the National Public Service Portal.

The Prime Minister has approved a list of 55 online public services that need to be provided on the National Public Service Portal in 2021.

A ceremony was held in Hanoi on March 17 to mark the reception of the Japanese Government-sponsored equipment for the Government Information Reporting System of Vietnam.

After two years implementing Resolution No. 17/NQ-CP on e-government, Vietnam has made great progress, adopting a new approach to solving bottlenecks and problems that have existed for a long time.

Digital government will be formed by 2025, representing a transition from e-government. The challenge will be management of change.

One of the highlights in the e-government building of Vietnam in the last two years is the inauguration of the National Public Service Portal on December 9, 2019, reported the Government Office at a meeting of the National Committee for E-Government.

Residents of District 6 in Ho Chi Minh City can now use files at any time at the first 24/7 automatic file receiver and returner system at the office of the District 6 People's Committee.

More than 2,800 administrative procedures have been available on the National Public Service Portal which was launched in December 2019.

The pilot organisation of urban administration in HCM City and Da Nang and the special mechanisms and policies for Da Nang were discussed at a meeting of standing Government members in Hanoi on March 1.

The Ministry of Information and Communications has determined that the cloud computing platform is a key part of telecommunications infrastructure to focus on in the coming years.

Japan and Vietnam are fostering bigger cooperation in building up an efficient e-government in the Southeast Asian nation, 

According to Minister of Information and Communication Nguyen Manh Hung, the second innovation is digital transformation. The Information and Communication Ministry has embarked on new missions, a new space and new energy.

The number of services provided via the National Public Service Portal has reached 2,700 after four new ones made debut on December 30, expected to help save 8 trillion VND (346.9 million USD) each year.

Prime Minister Nguyen Xuan Phuc chaired an online conference between the Government and localities on December 28 on the implementation of the 14th National Assembly’s resolution on socio-economic development tasks in 2021.

Vietnam has gained major achievements after more than 20 years of opening its doors to the internet. 

Ho Chi Minh City has set a target to provide 100 percent of public services online at level 4 by 2030. Level 4 is the highest level of online public services, which allows users to fill and submit forms, and pay fees online.

As the Covid-19 epidemic is still rampant, and natural disasters have become complicated, workers in the state sector have the advantage of securing jobs over those in the private sector.

The Ministry of Information and Communications (MIC) has introduced the Flex Digital platform, a comprehensive solution to develop e-government in all fields on the basis of its components facilitating important activities

As COVID-19 continues to disrupt livelihoods, global value chains, and trust in institutions around the world, it is not unfolding in a vacuum.