Making the documentation:

- Reserve booking to airlines on time

- Send the booking confirmation to customer on time

- Track and trace shipment daily and keep update to client.

- Work close with carrier to resolve any space problem if any

- Communication with client/agent daily.

- Following key account SOP and client specific SOP if any

- Coordinating with commercial team to ensure all handling step will be according to SOP and company’s strategy.

- Complete billing process: issueing Debit Note/Credit note/SOA.

Handle document exactly:

-Generate MAWB/HAWB/Manifest/SID and also related documentation of airfreight shipment exactly

-Finish job file on time per month

KPI:

- Manage work item on client’s system and complete within SLA

- Manage KPI weekly

External Complaint from customer: Take care customer careful & satisfy the customer requests

Internal Complaint from Customers

• Work closely with other BU to get the full information to handle the shipment
• Support other BU to provide the best service to the customers

Initiative:Create new initiative for development and improvement

Compliance assurance: Follow the ITL regulations strictly

RESPONSIBILITY

• Ensure to send the booking, document on time
• Ensure to finish files before deadline
• Ensure to satisfy customer request
• Ensure no complaints from internal & external customers

QUALIFICATIONS

• Bachelor, college of foreign trade economic

• Knowledge of Transportation industry

• Good in English (B Level)

• Good Computer skills (MS Office)

INTERNAL & EXTERNAL RELATIONSHIPS

• Report directly to A/F supervisor from AF Dept

• Report Indirectly to Head BU as required

• Interaction with other BU: Sales, Operation, …

EXPERIENCE

• Min. 1 year – experience of the role

• Working for Logistic, Transportation, Express …is preferred

SKILLS  & COMPETENCY

• Team work

• Adaptability

• Communication

• Initiative

• Customer – oriented

• Planning – Organizing & Supervising

COMPETENCY

• Business Acumen

• Leading Others

• Integration

• Customers Centric

• Integrity

• Degree: Bachelor
• Age: 26 - 35
• Job type : Permanent
• Salary: Competitive