ABOUT DOCQUITY
- Docquity is Southeast Asia’s largest professional community of healthcare professionals. Our single-minded purpose is to build a trusted digital healthcare platform to elevate patient outcomes and, ultimately, build healthier lives.
- Docquity connects healthcare professionals to help them be more collaborative, productive, and impactful and partners with companies to reach, educate and gain insights. Docquity has more than 350,000 healthcare professionals and has offices in India, Indonesia, the Philippines, Malaysia, Singapore, Thailand, Vietnam, and Taiwan.
ABOUT ROLE
To actively engage with Healthcare Professionals (HCPs) through outbound calls to assist them in completing their registration on the Docquity app, ensuring a high completion rate and providing exceptional support throughout the registration process, ultimately contributing to the successful onboarding of a targeted number of HCPs and enhancing overall project outcomes.
- Position: Call Center Intern (Outbound).
- Work Experience: Open to both undergraduates and fresh graduates with under 2 years of working experience.
- Location: Ho Chi Minh City, Vietnam.
KEY RESPONSIBILITIES
- Conduct outbound calls: Contact Healthcare Professionals (HCPs) to assist them in completing their registration on the Docquity app.
- Provide follow-up support: Ensure HCPs have all the necessary information and support to successfully complete their registration.
- Deliver quality service: Maintain a positive and helpful attitude during all interactions, ensuring a good experience for the HCPs.
- Manage customer feedback: Gather and escalate customer feedback to the relevant teams for continuous improvement of the registration process.
- Adapt to project needs: Be flexible in responding to any changes in project requirements or strategy, ensuring goals are met within the project period.
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