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CUSTOMER SERVICE (AM)- Thu Duc, HCMC

Talent Trader Vietnam

Updated: 05/08/2024

Employment Information

Work location: Ho Chi Minh

Job level: Team Leader / Supervisor
Experience: 2 - 0 Years

Salary: Under 20,000,000 VND
Industry: Consulting, Customer Service, Printing / Publishing

Deadline to apply: 06/09/2024

Benefits

Insurance
Travel
Incentive bonus
Healthcare
Training Scheme
Salary review

Job Description

Effectively manage performance and workload of CS team.
Monitor ERP system from beginning to the end to ensure customer information and order status are updated accurately
Manage customer expectations regarding communication, complaints, after-sales service
Propose solutions to support sales development capabilities to ensure service quality and meet customers’ requirements.
Propose solutions to handle customer complaints according to the Company procedures and service standards.
Be responsible for coaching and training existing CS staff and newly joined CS staff on customer service mindset and daily tasks
Build a team with strong knowledge who can consult and good problem solving to customers

Job Requirement

Bachelor’s degree.
At least 2-year experience in similar supervisor positions
Fluent in English (Chinese is an advantage)
Good computing skill

More Information

Degree: Bachelor
Age: Under 40
Job type : Permanent
Salary: Under 20 Mil VND

Company Overview

Talent Trader Vietnam 19 Tân Cảng, phường 25, quận Bình Thạnh, TP.HCM Contact person: Debbi

Company size: 100-499

Talent Traders are recruitment specialist. Our area of expertise is in placement of vital Mid Management candidates. We bring you tailored and flexible...Detail

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Job tags / Skills:CUSTOMER SERVICE AM- Thu Duc HCMC Customer services Nhân viên dịch vụ khách hàng Nhân viên chăm sóc khách hàng Customer service executive Customer service representative Customer Service Supervisor