CCS Leader (Customer Service Leader): 60%

- Planning and implementation for whole Cartridge replacement / Happy call/ and Customer Satisfaction activites.

- Be in charge of responding & resolving all claims or unhappy issues from our Customers towards Omoteanshi concept

- Support Marketing in customer survey progam or any End User indicators collection

Sales B2C Leader: 40%

- Implementation for whole Online sales/ Project sales/ Others sales KPI of B2C team

General leader tasks:

- Support team in daily work.

- Monitor daily workflow and ensures that correct procedures are followed by all team members

- Coaching customer service/soft skill for team member

- Do weekly/monthly/yearly report as required

-Other tasks are assigned by direct manager

- University graduate

- Have at least 3 years as Customer Service Leader role or Sales Leader position

- Good communication/negotiation skill

- Teamwork spirit

- Good leadership skill

- Can work with heavy workload in the rush time

- Can use English in writing/report

• Degree: Bachelor
• Age: Unlimited
• Job type : Permanent
• Salary: 20 Mil - 30 Mil VND