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Customer Service - Flight Ticket App

CÔNG TY TNHH TƯ VẤN GIẢI PHÁP DOANH NGHIỆP TPC

Updated: 12/08/2024

Employment Information

Work location: Ho Chi Minh

Job level: Experienced (Non - Manager)
Experience: 1 - 3 Years

Salary: 8,000,000 - 13,000,000 VND
Industry: Customer Service

Deadline to apply: 30/09/2024

Benefits

Laptop
Insurance
Travel
Allowances
Incentive bonus
Healthcare
Training Scheme
Salary review
Annual Leave

Job Description

Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Immediately updating serious cases/inconstant situations.
Ensuring a high level of customer service and a positive guest experience.
Proactively updating information/knowledge about customer service.

Job Requirement

Graduated from High school or equivalent Majors is an advantage.
Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
At least 6-month experience in Customer Service roles or any relevant ones.

More Information

Degree: High School / Equivalent
Age: 18 - 30
Job type : Permanent
Salary: 8 Mil - 13 Mil VND

Company Overview

CÔNG TY TNHH TƯ VẤN GIẢI PHÁP DOANH NGHIỆP TPC Pax Sky Tower, 159C Đường Đề Thám, Phường Cô Giang, Quận 1, Thành phố Hồ Chí Minh, Việt Nam Contact person: Ms Nhung

Pax Sky Tower, 159C Đường Đề Thám, Phường Cô Giang, Quận 1, Thành phố Hồ Chí Minh, Việt Nam

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Job tags / Skills:Customer service representative