We are looking for Customer Service Leader to join our team and provide the best service to our customer

You will be working at the newest O2O e-commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.

·         Team leader experience: at least 2 years, team size from 10

·         Experience with e-commerce/logistic industry or relevant industries.

·         Monitor and improve processes to improve KPIs, customer experience, and work productivity.

·         Proactive at solving problem, collaborate with other groups / departments to achieve business goals.

·         Develop training plans for your team members.

·         Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.

·         Willing to support customers every time they need.

·         Willing to travel as needed to meet clients and attend events for renew, upsell, …

·         English: fluently

• Degree: Bachelor
• Age: 26 - 40
• Job type : Permanent
• Salary: 23 Mil - 30 Mil VND