1. Manage the team of CS ICs and establish SOPs.
2. Responsible for the live chat communication (pre-sales & after-sales) of VN customers.
3. Responsible for the maintenance of private messages and comments on the brand's official
social media.
4. Respond to customer needs in a timely manner, guide purchases, and improve customer
retention and conversion of consultation.
5. Help customers deal with after-sales problems according to the SOP process and improve
customer satisfaction.
6. Accurately fill in the customer service work tickets as required to ensure the completeness and
accuracy of the work tickets.
7. Participate in cross-department/cross-team communication, and promote the rapid resolution
of various pre-sales and after-sales problems.
8. Closely coordinate with the international team, maintain consistency, and continuously improve
customer satisfaction.

● Has the ability to create and/or produce documents.
● Have 1-3 years experience in similar position.
● Fluent (listening, speaking, reading, writing) in English or Mandarin.
● Good learning ability, communication skills, execution ability and comprehension ability.
● Experience working in customer service teams, particularly for e-commerce platforms.
● Reliable and pays close attention to detail.
● Location: Phú Nhuận District, HCMC
● Working time: 6 days per week
1. From 07:00 to 16:00
2. From 10:00 to 19:00
3. From 16:00 to 01:00
 

• Degree: Bachelor
• Age: 22 - 28
• Job type : Permanent
• Probationary period: 2 months
• Working time: 07:00 - 16:00 / 10:00 - 19:00 / 16:00 - 01:00
• Training opportunities: Frequently
• Benefit:

  Social insurance, health insurance
  Anniversary gift
  Tea break per month
  Teambuilding per quarter
  Free tea, coffee, snacks
  Sport activity

• Holidays: 1 day per week
• Salary: 13 Mil - 20 Mil VND