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Customer Service Specialist

Wanek Furniture
Updated: 02/08/2024

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel
  • Allowances
  • Employee Shuttle
  • Uniform
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

  • Receive customer feedbacks from US, classify, evaluate and check the validity of related documents to make decision on the refund process;
  • Daily pulling all supporting documentation; Sales Invoice, Delivery Receipt or Tracking information, Credit Card Slip to complete the package of report;
  • Daily Contact Corporate Escalations for assistance regarding “Quality, Missing Credit, or Returned items for Credit” disputes as needed;
  • Create response letter and submit all supporting documentation to Americanepress.com or sending email to related department in term of Visa/ Mastercard/ Discover issue;
  • Working with other departments in US for solving customer dispute, maintain customer satisfaction;
  • Update the dispute cases status to Vietnam team leader;
  • Daily update the data of Power BI.

Job Requirement

1. Education

  • Bachelor’s Degree in Finance & Accounting/ Business Administration/ English Language, etc.;

2. Experience:

  • 1-2 years of experience in customer care and support is preferred

3. Skills and Abilities

  • Fluent English communication;
  • Honesty, integrity, reliable and hard working;
  • Numerate, analytical, logical mindset;
  • Good communicating and negotiating skills;
  • People-oriented, fast-changing and multi-tasking ability;
  • Strong problem-solving skill;
  • Strong using Excel and common office software applications skill is a plus.

More Information

  • Degree: Bachelor
  • Age: 23 - 30
  • Job type : Permanent
  • Salary: Competitive

Company Overview

Wanek Furniture

wanekcareer.comCompany size: 10000 nhân viên
Wanek Furniture Co., LTD. No.11, VSIP II, Street 6, Hoa Phu Ward, Thu Dau Mot City, Binh Duong Province Contact person: HR Department Company size:...Detail

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About us

Wanek Furniture

Employment Information

Customer Service Specialist

Location

Hỗ Trợ Ứng Viên: (84.28) 3822-6060 hoặc (84.24) 7305-6060
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