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Customer Service Team Leader (English + working at District 12)

Vietnam Concentrix Services Company Limited

Updated: 31/07/2024

Employment Information

Work location: Ho Chi Minh

Job level: Team Leader / Supervisor
Experience: 1 - 0 Years

Salary: 18,000,000 - 22,000,000 VND
Industry: Customer Service, Restaurant / Hotel, Tourism

Deadline to apply: 30/06/2024

Benefits

Laptop
Insurance
Travel
Allowances
Incentive bonus
Healthcare
Training Scheme
Salary review
Annual Leave

Job Description

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Job Requirement

Associate's degree in related field with two to four years of relevant experience preferred
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule

More Information

Degree: College
Age: Unlimited
Job type : Permanent
Salary: 18 Mil - 22 Mil VND

Company Overview

Vietnam Concentrix Services Company Limited 06th FL, QTSC 9 Building, Quang Trung Software City, Tan Chanh Hiep Ward, Dist 12 Contact person: Phòng Nhân Sự

Company size: 500-999

Concentrix là một công ty hàng đầu thế giới của Mỹ trong lĩnh vực dịch vụ chăm sóc khách hàng có mặt ở trên 44 quốc gia với tổng số nhân sự lên tới trên...Detail

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Job tags / Skills:Customer Service Team Leader English + working at District Services Manager Giám đốc phòng dịch vụ khách hàng Customer service manager Trưởng phòng dịch vụ khách hàng Head of Customer Services Customer Service Supervisor Giám sát phòng dịch vụ khách hàng

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