Purpose of the Job: As a Customer Service Officer, you’ll play a crucial role in ensuring exceptional customer experiences. Your responsibilities include handling orders, inquiries, and complaints while maintaining accurate records in our systems. Your goal is to deliver timely and high-quality solutions to our valued customers.

Key Responsibilities:

1. Order Management:

• Process incoming and outgoing orders efficiently.
• Monitor inventory allocation and release orders based on stock availability.

2. Credit Check:

• Proactively follow up with distributors on overdue payments.

3. Transportation Management:

• Book and track truck deliveries.

4. Complaint Resolution:

• Receive and address customer complaints.
• Collaborate with relevant stakeholders to evaluate and improve the resolution process.

5. Data Administration:

• Administer and document customer orders, inquiries, and complaints (e.g. enter data into standard company systems), in accordance with established procedures.
• Leverage TPM methodology and the Customer Value Pillar for continuous improvement.

6. Team Coordination:

• Corporate with team activities, adhering to commercial guidelines and procedures.

Qualifications:

• Bachelor or higher degree in Supply Chain Management, Logistics, Business Administration or relevant fields.

Experiences/skills:

• Prefer 2-3 years of experience in similar roles at FMGC/manufacturing companies.
• Ability to effectively work a cross-functions.
• Strong E2E Supply Chain knowledge.
• Ability to understand and explain the financial and economic effects of Customer Service Management.
• Financial and commercial understanding.
• Problem solving & presentation skills.
• Interpersonal skills.
• Experience of working with Customers.

Languages: Strong proficiency in both written and spoken in English and Vietnamese.

• Degree: Bachelor
• Age: Unlimited
• Job type : Permanent
• Probationary period: 2 months
• Working time: Mon - Fri, 8am - 5pm
• Salary: Competitive