Follow standard operating procedures on late cancellations, addition to tenders, etc.
Answer and respond to tracking requests from customers
Use HappyFox ticketing system to enter, maintain and track issues
Use Mercury Gate (Transportation Management System) for tracking history and tendering information
Frequent use of Excel to create, maintain and enhance reports e.g. shift change reports – to report what loads were cancelled by customers and what tenders replaced those cancellations
Provide professional summaries of customer related information for US ALS team
Collaborate with cross functional teams to develop action plans to meet the needs of the company and its customers
Develop and maintain professional sales presentations (.ppt, .pdf, etc.) for operations support initiatives
Phase 2 (these will be introduced once the basic functions of this role are mastered): oversee driver-facing tasks like managing call ins, routing activity changes, providing pickup numbers and load updates, etc.
Addressing truck breakdowns, arranging hotels when appropriate, etc.
Demonstrate the company’s core and growth values in performance of all job functions
Job Requirement
Excellent written communication skills (in English); good spoken English a plus
Strong systems skills (use of our Ticketing System, TMS, Excel, etc.)
Ability to put together tasteful reports and presentations
Ability to create basic Excel models and conduct analysis
Analytical abilities
Maintain confidentiality
Excellent time management skills
Work independently as well as in a team environment
More Information
Degree:
Bachelor
Age:
23 - 30
Job type : Permanent
Salary:
Competitive
Company Overview
Wanek Furniture
wanekcareer.comCompany size: 10000 nhân viên
Wanek Furniture Co., LTD. No.11, VSIP II, Street 6, Hoa Phu Ward, Thu Dau Mot City, Binh Duong Province Contact person: HR Department Company size:...Detail
Wanek Furniture Co., LTD.No.11, VSIP II, Street 6, Hoa Phu Ward, Thu Dau Mot City, Binh Duong Province
Contact person: HR Department Company size: 5,000-9,999
Wanek Furniture - an US company is a key company in the supply chain of the largest manufacturer of furniture in the world with a distribution network reaching out to more than 123 companies.
Wanek Furniture was established in Vietnam in 2008, and since then has expanded to 4 locations in Binh Duong Province with more than 9,000 employees.
Wanek Furniture not only offers its employees the opportunity to work in an international and professional working environment, but also offers its employees a long term and stable career path with attractive benefits. With a workforce having a positive attitude and a mindset geared towards success, Wanek Furniture continues to be a preferred employer who engages with its employees and strives for personal development to achieve the impossible.
We strive to provide our employees with a variety of opportunities for career development and advancement through continuous training opportunities both internationally and domestic, collaboration with a global team, and daily networking opportunities with experts within the companies various departments. Joining the Wanek team not only means you have a commitment to excellence, but you have the opportunity to shape your career with us to fulfill your professional goals.
Take the next step in your career as a part of our talented team, committed to exceptional quality and superior delivery.
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